Privacy for Users of Shopify Apps

For users of Shopify’s apps, customer-facing services, or free business tools

Shopify offers a range of apps and services meant to make it easier for you to buy things online and track your orders. For example, we offer Shop to help you track purchases you have made online, and Shop Pay to help you quickly complete a transaction on Shopify-powered stores. When you use these apps, or if you use any of our free business tools, we use your personal information to provide you with and improve the specific service you are using. Additionally, please review our overall privacy policy that applies to everyone whose information Shopify processes.

Shopify collects the following personal information about you when you use one of our apps. We process your personal data in order to perform our contract with you or because it is in our legitimate interests to maintain our business relationship, prevent risk and fraud, provide effective services to you, improve our products and services, and to be responsive to you. In some cases, we only process your personal information with your consent.

What we collectHow we use it

Information you provide about yourself, like your name, address, email address, and phone number.

  • To provide you with - and improve - the app or service you are trying to use (e.g., to confirm your identity, to contact you about our products or services, to complete transactions)
  • To pre-fill order information if you are trying to checkout through a Shopify-powered store
  • To provide you with recommendations of other stores near the addresses you provide
  • To advertise and market Shopify services or features to you
  • To determine if you are eligible for specific offers or payment methods
  • To comply with legal requirements

Payment information you provide, such as your payment card number or bank account number.

  • To pre-fill your payment information if you are trying to checkout through a Shopify-powered store or choose to pay for a transaction using Shop Pay
  • To determine if you are eligible for specific offers or payment methods

If using Shop: Information from email messages in the email inboxes that you connect to your Shop account, and information from email messages you transfer to the app to be included in your order history.

  • In order to provide services through Shop (and improve the product), we use automated software to identify shopping-related emails in Gmail or Outlook inboxes that you connect to Shop so that we can display within the app information about specific orders you have made, stores you have engaged with in the past, and other related information. Note that by connecting email inboxes or transferring emails to Shop, no humans will have access to the content of your email messages unless you specifically allow this type of access.
  • To personalize your experience using our apps and services (e.g., by changing how we may order items that we show you)
  • In order to access these emails, an independent third party auditor has taken a look at how Shop uses and protects your email information, and has confirmed that we meet Google’s standards. Shop’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
  • If you connect your Outlook account, you can revoke Shop’s access at any time by visiting https://account.live.com/consent/Manage and/or https://myapps.microsoft.com
  • We do NOT use this information to provide you with marketing or advertising from other stores or services

If using Shop: Information about your device’s precise location, but only when you consent to Shop accessing this information.

  • To provide you with recommendations of stores near your device’s location

If using Shop: Information about purchases you have made through other marketplaces or platforms, such as Amazon, which you choose to connect through Shop.

  • To provide and improve Shop -- in particular, to identify specific orders you have made, so that we can display those orders and related information (e.g., a list of stores you have made purchases from)
  • To personalize your experience using our apps and services (e.g., by changing how we may order items that we show you)
  • To determine if you are eligible for specific offers or payment methods
  • We do NOT use this information to provide you with marketing or advertising from other stores or services

If using Shop: Information about purchases you have made through Shopify stores, which we access from Shopify’s platform.

  • To provide and improve Shop -- in particular, to identify specific orders you have made, so that we can display those orders and related information (e.g., a list of stores you have made purchases from)
  • To personalize your experience using our apps and services (e.g., by changing how we may order items that we show you)
  • To determine if you are eligible for specific offers or payment methods
  • To detect, prevent or otherwise address fraud
  • We do NOT use this information to provide you with marketing or advertising from other stores or services

Information about how you access and use Shopify apps, websites, and other services, including information about the device and browser you use, your network connection, your IP address, submissions through the app, and details about how you browse through our apps and sites. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookie Policy.

  • To provide you use of, and to improve, our apps and services (e.g., identifying ways to make our platform easier to use or navigate)
  • To personalize your experience using our apps and services (e.g., by changing how we may order items that we show you)
  • To advertise and market products or features to you
  • To maintain the security of the service
  • To detect or prevent fraud or spam

Copies you provide of your government-issued identification.

  • To verify that we are speaking with you if you contact us
  • To comply with legal requirements

When you use Shop or another Shopify app to make a purchase, we share your personal information with the specific merchant from whom you make the purchase. When you use Shop to log in or sign up to a merchant’s website or other offering, we share your personal information with the specific merchant to whose website or other offering you log in or sign up. We also rely on a number of service providers, including our subprocessors, to help us provide you with our services, which often requires us to share personal information. We also share your personal information with others:

  • to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract (like our Terms of Service) or our policies (like our Acceptable Use Policy)

  • to help us conduct marketing and advertising (although if you use Shop we DO NOT share information from your connected email account or from purchases you have made through Shopify stores to help us market or advertise to you)

  • to comply with legal requirements, or to respond to court orders or other similar government demands (for more information, please read our Government Access Policy)

  • in connection with an asset sale or purchase, a share sale, purchase or merger, bankruptcy, or other business transaction or re-organisation, we will share your personal data with a prospective buyer, seller, new owner, or other relevant third party as necessary while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets

If you would like to access or request that we delete your personal information, and you use any of the below services, please follow the instructions below:

  • If you use Shop or Shop Pay: Please visit https://shop.app/opt-out for instructions on how to request deletion of your information. To make a request to access your information or another type of request, please submit a data subject request through our online portal

  • If you receive newsletters or marketing from us: please click ‘Unsubscribe’ from the bottom of those emails

  • For all other services, please submit a data subject request through our online portal

For further information, please see our Overall Privacy Policy. Please keep in mind that after we anonymize your information, we will continue to use aggregated non-identifiable information to improve our services. Please note that some data subject rights only apply in certain circumstances, and all of these rights may be limited by law.