Help Scout

Boston, MA, United States Business Est. 2014 www.helpscout.com

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Keep your team in sync with a shared inbox, chat with customers live, and create your own help center—all in one place. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Services

Partner since

October 2024

Languages

  • English
Contact Help Scout

Featured Shopify Plus clients

Underground Printing

Services

eCommerce (Business, Functional, and Technical) Strategy
View project

Spindrift

Services

eCommerce (Business, Functional, and Technical) Strategy
View project
Contact Help Scout

Partnerships

Testimonials

A selling point for our online stores that other competitors don’t really have is that we build the site for their merchandise and also do the support for their online store, and that’s all done in Help Scout.

Rishi Narayan, Co-founderUnderground Printing

Commerce resources

The Best Advice for Scaling Your Shop

Equip your internal teams with the right tools to move faster and deliver consistent, positive experiences to your customers — and those customers turn into repeat customers, brand advocates, and your best word-of-mouth marketers.

Read more

Best Practices - Ecomm Customer Service

In this digital-first world, ecommerce customer service is not simply nice to have, but rather a prerequisite for success. The good news is that Millennials are ready to pay 21% more to do business with companies who excel at customer service.

Read more

Reducing Ecomm Shipping Complaints

The psychology of free shipping is a powerful motivator. The largest online retailers have spent a lot of time and money creating customer expectations of “free” shipping. That expectation has flowed over to smaller ecommerce retailers who are less able to absorb shipping costs.

Read more
Contact Help Scout