Plus partner
The Hope Factory
Accepting new clients
4.9
(190)
Partner since April 2013
Contact information
Primary location
Carlton, Australia
Languages
English, Spanish, Hindi
About
Business description
We help brands that give a damn grow on Shopify. With over 15 years of experience, we've built 400+ stores and worked with some of Australia's leading brands, including Coco & Lola, Bronze Sanke, Tontine, Jo Mercer and Patagonia. WIN with Shopify & Shopify Plus.
Specialized services
Contact for pricing
Description: Consistently grow your ecommerce store, save time, and get peace of mind. In our strategic consulting program, we work with you to strengthen your online business, including improving the user experience, functionality and key metrics to boost your profits.
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Description: We offer flexible one-off plans or ongoing support that can be used towards UX & CRO optimisations, tech stack consolidation, theme customisations, App configuration and integration, App, theme, and platform updates, Shopify functions, Site testing and audits, general troubleshooting (bug fixes), Shopify training, support and consultation, site speed review and recommendations.
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Description: We'll help you create a custom Shopify/Shopify Plus store unique to your business goals. We'll ensure your store's design balances your brand story and key metrics for conversion rate optimisation.
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Description: We offer migrations from platforms like Magento, BigCommerce, Neto, OpenCart, WooCommerce, etc., to Shopify & Shopify Plus, so you won't lose the hard work you've put into your website.
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Description: We'll help you build and integrate custom solutions for shipping & payment gateways, API integrations, subscriptions, personalised quizzes, loyalty programs, marketing automation and more.
Other services
Analytics and tracking, Checkout upgrade, Conversion rate optimization, Product and collection setup, Sales channel setup, Site performance and speed
Industries
Clothing and fashion, Food and drink, Home and garden, Sports and recreation
Featured work
Coco & Lola
To help accelerate Coco & Lola’s strong growth, we migrated the brand from Neto to Shopify Plus and integrated their five boutiques with Retail Express POS system this allowed them to seamlessly manage customers, products, pricing, inventory, orders, and marketing from one system. Services: Store Migration, Store Redesign, UX Design, Theme Customisation and systems Integrations.View featured work
Jo Mercer
Already well established, Jo Mercer engaged The Hope Factory to optimise their online sales process and usability. Redesigning their product filter, grouping similar products and adding a customised click-and-collect feature resulted in a significant increase in sales and an elegant, feature-rich website. Services: Store Redesign, UX Design, Ongoing Website Management, and Systems Integration.View featured work
Robert Gordon
Robert Gordon is one of Australia’s last large-scale potteries and has been manufacturing high-fired stoneware for over 75 years. We've collaborated with the brand for over five years on the Robert Gordon Pottery, Interiors and Hospitality sites. Services: Business Strategy Guidance, Conversion Rate Optimisation, Ongoing Website Management, and Systems Integrations.View featured work
W. Titley & Co.
After struggling with the functionality of its Magento site, we helped W. Titley & Co. re-platform to Shopify before shortly upgrading to Shopify Plus to support its rapid growth - conversions increased by 40%, traffic went up 85%, and orders increased by 156%. Services: Business strategy guidance, Conversion Rate optimisation, UX Design, Ongoing website management, and Systems integrations.View featured work
Write To Me
After six months in our Growth Program, with a focus on enhancing the online customer journey, Write To Me was able to improve the performance and usability of the Australian site. Product views increased by 52%, returning customers grew by 24%, and conversions rose by 12%. Services: Business strategy guidance, Conversion Rate Optimisation, Store Build, and Systems Integrations.View featured work
The Salty Fox
We partnered with The Salty Fox to develop a tailored Shopify Plus solution for their curated collection of Apple Watch bands and accessories. Additionally, we streamlined their tech stack to leverage the Plus features, simplifying their business operations. Services: Business strategy guidance, Conversion Rate Optimisation, Store Redesign, UX Design and Systems Integrations.View featured work
Rating4.9(190)
Overall rating summary
Ratings based on and
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Reviews
Buckets and Spades
Quality of work
5Communication
5Hi Team, From the start to the end, I worked with an amazing team that were helpful, professional and provided guidance and support every step of the way which helped get through what seemed like a daunting process to begin with. The team were very accomodating to any request that I had and I had confidence in their ability to deliver on my goals and objectives. I really enjoying working with Gat...
Service reviewed: Store build or redesign
Shoe Fun
Quality of work
5Communication
5The Hope Factory was very helpful and professional with the integration of our old website to our sparkly new Shopify one. There was very little that we had to do once we gave them a brief of what we wanted, we were consistently kept up to date of the development progress. We were delivered a website that exceeded our expectations in a timely manner, that was customized perfectly to our store.
Service reviewed: Store migration
Hose Factory
Quality of work
5Communication
5Gati and the Team at The Hope Factory were fantastic to deal with. They managed the process from start to finish seamlessly. They definitely are the experts in Shopify and will use them again on our next project.
Service reviewed: Store migration
Cake Decorating Central
Quality of work
5Communication
5We are so glad that we were recommended to use the Hope Factory to design and implement our new website. From the very start Andrew and Rax provided a clear and precise quote for their services that was suitable for our business requirements. The process to design and develop our Shopify website was a simple process. Our development manager Gati actually made the project enjoyable and neither p...
Service reviewed: Store build or redesign
Jo Mercer
Quality of work
5Communication
5The Hope Factory have provided us with excellent service across our 2-3 year working relationship. Raksha and the team are always there to assist us with any queries we have or design work we need completed.
Service reviewed: Store build or redesign
Balmoral Boards
Quality of work
5Communication
5Our new Shopify store has been live for 1 month and we are extremely happy with it! The Hope Factory team were able to bring our ideas to fruition in record time, this is largely due to the amazing efforts of Rax. Her communication, knowledge (we call her the Shopify oracle) and dedication to our project has been phenomenal - any issues that occurred were resolved promptly. It has been great worki...
Service reviewed: Store migration
Bed Toys
Quality of work
5Communication
5Super patient while I got things in line to launch a Shopify store, and did a great job of creating an easy to use and slick online presence. Attention to detail was excellent, great assistance with plug-ins and apps that make the store much more efficient to run than my previous systems. The end result was an online presence that requires less time to achieve the same level of sales.
Service reviewed: Store build or redesign
Games World South Australia
Quality of work
5Communication
5The Hope Factory are professionals in this space. My migration was made easy thanks to the team at The Hope Factory. First class communication along with a polish final result. I highly recommend The Hope Factory
Service reviewed: Store migration
RapidClean Tamworth
Quality of work
5Communication
5I would like to thank TheHope Factory for all of their work that they put towards working with RapidClean Tamworth to get our web page and online store up and running. Gati was extremely helpful and she was always available for help when required and walk through tutorials for the site and back of house. This web page done effectively and to the requirements that we asked and would highly recommen...
Service reviewed: Store build or redesign
The Top Saddlery
Quality of work
5Communication
4We had delayed changing our website to a new e-commerce platform due to previous very stressful experiances doing the same. Dealing with the Hope Factory was a real breathe of fresh air. The process was clearly explained and most of our concerns discussed and considered before the process commenced. I did have some issues with the project managment program relating to messages getting through but ...
Service reviewed: Store build or redesign