COVID-19 Response for Partners

We’re stronger together

Solidarity and community bring us together. Learn how you can stay connected to the Shopify Partner ecosystem, adjust to these complicated times, and help your clients and users along the way.

Updates and opportunities to stay connected

June Shopify Partner Town Hall

Join us on June 24/25 (depending on your location) for this month’s Partner Town Hall, where we’ll discuss the current state of the Partner Ecosystem with Shopify COO, Harley Finkelstein, learn about ‘what’s new’ at Shopify, and much more! Register for Partner Town Hall.

Attend and host virtual events

Stay home and stay connected by attending a Shopify Partner Meetup online. Lead by example and rally your region by hosting a meetup of your own.

Join the conversation online

Active discussion on how to react and help clients during this time can be found on the COVID-19 discussion board, our #covid-19 Slack channel, and Shopify Partners Facebook Group.

Collection of partner offers

The outpour of support from partners has been a bright light. If you are offering help or resources to fellow entrepreneurs during this time, let us know so we can help spread the word.

Resources for partners

General COVID-19 information

For the most up to date information and guidance on the COVID-19 outbreak, visit the WHO website.

For up to date statistics and data, visit the Our World in Data website.

Resources for your clients and users


General help and support

Does the partner activity requirement still apply?

Due to the current impacts of COVID-19, Shopify is pausing the Shopify Partner activity requirement as of March 26, 2020, until further notice. Learn more about the temporary pause.

When does my app need to be updated by?

We know that partners and merchants are making adjustments to continue running their businesses smoothly. That’s why we’ve decided to postpone the April 1 version removal to July 1, 2020. Learn what you need to know by July 1st.

Can I switch my client’s store back to a development store?

No, after you transfer the ownership of a development store to another account, the transfer can’t be reversed. Instead, you can offer alternatives to the merchant, such as lowering their plan, pausing their store, or closing their store. Read more about transferring ownership of a development store.

What do I need to be part of the affiliate program?

The Shopify Affiliate Program includes entrepreneurs, educators, influencers, and content creators who inspire and teach their audience about entrepreneurship with Shopify. The program can accept only a limited number of applicants. Learn more about the requirements you need to apply.

We’re here to help.