Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Our Shopify Plus integration arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Melbourne, Australia
- São Paulo, Brazil
- Montréal, Canada
- Copenhagen, Denmark
- Montpellier, France
- Berlin, Germany
- Singapore, Singapore
- Dublin, Ireland
Now we can stay within the Zendesk world and see all the information that we need. The Zendesk integration with Shopify increased our efficiency by 23 percentAja Varney, Director of Global Customer EngagementSpartan Race
The Shopify integration was one of the reasons we chose Zendesk. It’s incredibly useful to see a customer’s full details and purchase historyBrian Durney, Chief Technology OfficerChupi
Zendesk for Retail
Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they’re interacting with your brand.
Retailer's Guide for Omnichannel CX
Retailers must be prepared to serve today’s omnichannel customers. That means customer service agents must have a 360-view of customers’ transactions and behaviors, and be ready and able to answer questions wherever the customer is - via phone call, live chat, tweet, email, or in-person.