Shopify Plus merchant success

Backed by an unmatched network of one-on-one support

Welcome to the world’s largest ecosystem of Launch Engineers, Solution Engineers, Merchant Success Managers, and award-winning Partners.

Shopify Plus consultants

Finding the right solution

During exploration, you’ll connect with a Shopify Plus consultant

Together, we’ll map out your existing requirements, walk through the platform’s capabilities, and identify new opportunities for growth, expansion, and efficiency.

Our mandate is simple…

To find out if Shopify Plus is the right fit for your business.

Solutions Engineers

Tailoring to you

Technical solutions from the frontend to the back

As developmental concierges, Shopify Plus’ Solutions Engineers work with your team or agency to ensure we can meet or exceed your technical needs before moving forward.

Solutions Engineers’ main focus is ensuring your customer-facing, internal, and third-party systems work seamlessly.

Launch Engineers

Migrating, replatforming, and launching

Once onboard, an embedded Launch Engineer oversees the entire setup process

Whether you need help with customer use cases, international storefronts, payment gateways, opening new sales channels, SSL certificates, or customizing your checkout… we’re there.

The outcome? Momentum, fresh strategies for growth, and confidence well before the big day arrives.

Working hand-in-hand with your team or third-party agency, Launch Engineers guide…

  • Data migration
  • Development requests
  • Theme selection
  • ERP, PIM, CRM, and 3PL integration
  • Product taxonomies
  • Domain and URL structure
  • QA testing and platform training

Shopify Plus launches typically take 3-6 months instead of the industry standard 8-12 months

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Merchant Success Managers

In it together

At the heart of merchant success stands your dedicated Merchant Success Manager

During onboarding, you’ll meet one-on-one to dig deep into the goals that define your business.

As advisors, platform insiders, and merchant advocates, Merchant Success Managers partner with you to grow your business.

Operating as an extension of your team, your Merchant Success Manager…

  • Helps you access the tools to effectively run your business and increase KPIs
  • Advises on international expansion through multiple storefronts, languages, and currencies
  • Connects you with our world-class Partners Program
  • Unearths industry trends and analytics
  • Guides the activation of new sales channels like social, Wholesale, and Amazon
  • Strategizes for the future to help you set and reach your business goals

Shopify Plus Partners Program

An award-winning collection of agencies, solutions, and technical providers

Whether your next initiative calls for a comprehensive suite of creative, marketing, and development services or simply adding the right tool to your tech-stack, our Partners bring ideas into reality.

View partner directory

Learning from other merchants is priceless. That’s why Shopify Plus also offers exclusive access to our:

  • Merchant Acceleration Program
  • Facebook Community
  • Local meetups and invitation-only events
Cassie Smith, Ecommerce Manager at Jones Soda

“Our Merchant Success Manager, Cassidy, treats me like a real person, not a client or a customer. He feels like a remote member of my team. Instead of being intimidated by Shopify Plus’ platform, their support and the meetups with other merchants have inspired me to experiment and grow. I couldn’t have done it without Shopify Plus.”

Cassie SmithEcommerce Manager at Jones Soda

The future of commerce starts here

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