How Shopify can help
Improve customer service with virtual shopping apps
With Shopify, store staff can go beyond in-person interactions and use virtual shopping apps to serve online shoppers in real time through text and video. This technology extends in-person service to online shoppers and boost store-assisted online sales, while diversifying the role of store associates and enabling them to earn commissions for the online sales they assist.
Equip store staff with best-in-class technology
To ensure customers get the best service, equip store staff with the best tools for the job. With Shopify POS, store staff can lean on customer profiles that centralize online and in-person purchase history to cater their service to the shoppers they serve better and build on the context of past interactions.
Remove redundancies and pursue sales opportunities
Try Shopify Inbox and serve online shoppers via live chat. Use automated replies to resolve common FAQs and free store staff to spend more time serving shoppers with purchasing intent. See which items shoppers have in their cart in real-time and share custom discount codes to close the sale. When shoppers are interested in out-of-stock items, send them a follow-up once you restock to close the sale.