Learn customer service
Learn customer service -One of the most important factors in achieving success as an ecommerce business is customer satisfaction. Customer service training can help you ensure that you build positive and long-lasting relationships with your customers.
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Fresh Eyes: Reviewing your Shopify store
When was the last time you looked over your site with the mindset of a customer? In this webinar, we’ll discuss auditing techniques that reveal common customer pain-points, plus ways to resolve them, focusing on SEO, theme and app performance, user experience, and marketing. Learn what the Shop Critique team looks for in their Shopify store audits and how you can start spotting areas of improvement on your own site.
Deliver a Customer Experience Worth Remembering
Your online storefront creates the foundation for how your customers experience your brand and products. By building out a strong customer journey that accounts for a range of experiences from bad to good, you can take control of that foundation and build trust. In this course, you'll consider the customer journey as a whole, then zoom in on how you can use the information to set up your theme. This will allow you to create the best experience for your specific customers.