Customer service

Learn customer service

Learn customer service -One of the most important factors in achieving success as an ecommerce business is customer satisfaction. Customer service training can help you ensure that you build positive and long-lasting relationships with your customers.


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Thumbnail preview about Get started with return management
Tutorial
Shopify Education Team
3m

Get started with return management

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Thumbnail preview about Launch day checklist: Legal settings
Tutorial
Shopify Education Team
1m

Launch day checklist: Legal settings

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Thumbnail preview about Organic content strategies for Instagram
Tutorial
Haley Dashovich
3m

Organic content strategies for Instagram

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Thumbnail preview about 6 ways to grow your email, chat, & text subscribers
Tutorial
Shopify Education Team
4m

6 ways to grow your email, chat, & text subscribers

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Thumbnail preview about Create a personalized discount strategy
Tutorial
Shopify Education Team
3m

Create a personalized discount strategy

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Thumbnail preview about 5 key pillars to an effective loyalty and rewards program
Tutorial
Shopify Education Team
3m

5 key pillars to an effective loyalty and rewards program

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Thumbnail preview about 4 ways to start rewarding loyal customers
Tutorial
Shopify Education Team
3m

4 ways to start rewarding loyal customers

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Thumbnail preview about How to update notification settings
Tutorial
Shopify Education Team
2m

How to update notification settings

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Thumbnail preview about Use your brick & mortar store to get more sales online
Tutorial
Lucy Martin
4m

Use your brick & mortar store to get more sales online

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Thumbnail preview about Easy ways to increases your returning customer rate
Tutorial
Lucy Martin
3m

Easy ways to increases your returning customer rate

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Thumbnail preview about Fresh Eyes: Reviewing your Shopify store
Webinar
Recorded Webinar
59m

Fresh Eyes: Reviewing your Shopify store

When was the last time you looked over your site with the mindset of a customer? In this webinar, we’ll discuss auditing techniques that reveal common customer pain-points, plus ways to resolve them, focusing on SEO, theme and app performance, user experience, and marketing. Learn what the Shop Critique team looks for in their Shopify store audits and how you can start spotting areas of improvement on your own site.
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Thumbnail preview about Deliver a Customer Experience Worth Remembering
Course
Teresa Harris
46m

Deliver a Customer Experience Worth Remembering

Your online storefront creates the foundation for how your customers experience your brand and products. By building out a strong customer journey that accounts for a range of experiences from bad to good, you can take control of that foundation and build trust. In this course, you'll consider the customer journey as a whole, then zoom in on how you can use the information to set up your theme. This will allow you to create the best experience for your specific customers.

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