Lesson 2: A Formula for Bringing on Customer Service Staff

Lesson 2: A Formula for Bringing on Customer Service Staff

In this lesson learn how to calculate your customer support ratio and contact rate so you can decide how many support staff to bring on in order to support your business as you scale. This will help you do basic forecasting for hiring. You will also learn about the power of 'self-service' to empower customers to find the answers they're looking for without needing your team's help.

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<h1>Build an online store for your business with your new skills.</h1><p>Shopify has everything you need to start selling, all in one place.</p>