Lesson 3: Metrics and Reporting

We started this course asking the question, “Is customer service worth spending time and energy on?” The obvious answer is YES, though how will you know if it’s really working for you? Are your efforts paying off? In this last lesson, we’re talking about metrics and reporting; how to measure your customer service so that you can understand what’s working, what’s not, and when things change.

Thank you for taking this course on how to create exceptional customer service experiences. Click on the next steps for a quick recap and recommendations for the next action you should take!

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