Lesson 3: Why You Don't Need a Help Desk for Great Support

Lesson 3: Why You Don't Need a Help Desk for Great Support

You don’t have to use any particular help desk tool (or any help desk at all) to provide excellent service. You can get started with free or very low cost tools, and move to paid options when you have your strategy in place, and know what you need. Mat explains more about this idea in the lesson.

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