[MUSIC PLAYING] The fulfillment and payment process can be confusing for some people. So in this lesson, we're going to simplify it for you. We'll first talk through the fulfillment process. When you get an order on your store, how does your customer receive tracking information and what exactly happens from the time the order is placed to when they receive their package? After that, we'll talk about how you get paid and how you pay the print on demand company.
OK, let's talk fulfillment. First, a customer places an order on your online store. Next, that order is automatically sent to your print on demand partner. Your customer also receives an auto generated email letting them know their order has been confirmed. Within a couple of days, the print on demand company will print the customer's items and ship them off. When this happens, the print on demand company will update the tracking information inside Shopify, and your customer will automatically receive the tracking number in their email.
From here, your customer will be able to track their order and they'll receive it in the mail in just a few days. I want to point out that everything is automated. You don't have to worry about a thing. If there are any issues with the order, simply email your print on demand partner to sort it out. Now that you understand the fulfillment process, let's talk through payment. First, your customer places an order on your website and pays for their order.
That money is sent to Shopify, PayPal or your payment processor of choice. As soon as that order is placed, you'll be charged by the print on demand company for the cost of the items sold. After two days, you will be paid by Shopify or your payment processor into your bank account. If the customer pays with PayPal, you will usually receive those funds immediately depending on your account status with PayPal.
I want to be clear here when your customer places an order, you will be fronting the money for the cost of the goods before you receive their payment into your bank account. Let's do a quick example. Let's say your customer pays your company $25. That money goes to the payment processor immediately. You immediately pay your print on demand company $13 for the cost of the t-shirt, $9, and shipping, $4.
After two days, your payment processor deposits the $25 into your bank account for a net profit of $12. If you do not want to front the money for the orders before you are paid, most print on demand providers will allow you to turn on manual fulfillment and process the orders manually after you receive the payout from your payment processor.
