Centralize Your Product-Returns Workflow

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Course content (28 lessons)

You will soon be able to manage returns with ease from one centralized back office.

You will be able to take any action on orders within Shopify, including fulfilling, editing, shipping, refunding, and returning them. This will save time and reduce the burden of using multiple tools and systems.

This will also give you the flexibility to create a return policy that is right for your business, so you can offer a better buying experience and increase customer loyalty.

Available to you later this year.

You know, after you get that order, and you get that fulfilled and it’s sent out a couple of things might occur. You might get a change to that order. The buyer may change their mind. Last year and earlier this year we’ve been constantly releasing additions to order editing, which makes it possible for you to go back after the fact and alter that order, sometimes add more items in, alter various aspects, et cetera.
And that’s been fantastic. The second part is sometimes the buyer still wants to return that item after the fact, and we’re releasing a new workflow in Shopify later this year, which will allow you to do that end-to-end, all in Shopify.
So that’s process the actual return label, that’s send out branded buyer notifications, and it’s manage the receiving of that inventory on the retracting of that in your stock, in your inventory, as it comes back in.
Yeah, so tied to inventory, but actually, you know, returns is so interesting because it’s actually, if you’ve ever returned anything, which I’m sure all of that all of us at some point returned a lot of things. But returns is actually such, it’s not just, "oh, something went wrong." It’s actually such a great moment for you to provide a really good customer experience as the customer continues to come back over and over again.
Exactly. I think what we see again and again with the type of businesses that run their stores on Shopify is that they really do care about customer experience. And you know, I’ve had some already fantastic returns processes with Shopify merchants that have made me a customer for life. And we want to make it possible for every merchant to offer that type of great experience to their customers. That’s just key for us. So the more we can help merchants do that, the better.

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<h1>Build an online store for your business with your new skills.</h1><p>Shopify has everything you need to start selling, all in one place.</p>

Centralize Your Product-Returns Workflow

Course content (28 lessons)

Introduction

01 |Money

02 |Fast, Simplified Ways to Sell Online

03 |Make Major Moves in Marketing and Sales

04 |Expanding Your Options Through Back Office

05 |Ship Your Orders Faster for Less

06 |Boosting Performance for Your Store

Build an online store for your business with your new skills.