2018 Report

Our Guiding Principles

Shopify is committed to protecting the privacy of our merchants, customers, partners, and everyone who entrusts us with their personal information. We believe that merchants own their personal information and the personal information of their customers. We are publishing this Transparency Report to:

  • Make commerce better for everyone by building consumer confidence through transparency, as recommended by the Office of the Privacy Commissioner of Canada.

  • Support an informed public debate on privacy rights by joining other members of our industry in reporting on government and other legal requests for access to data.

  • Comply with the spirit of and the principles underlying PIPEDA (the Canadian federal private sector privacy law) and the GDPR (the European Union’s data protection regulation).

Our Process

To protect the privacy of our merchants, customers, and partners, we follow the below process upon receipt of a request to produce information about a merchant, a merchant’s customer, or a partner:

  • We will refuse to disclose personal information without a subpoena or court order issued by a body that has jurisdiction over Shopify.

  • Legal requests must be addressed to the correct Shopify entity (such as Shopify Inc. or Shopify International Limited).

  • We will always notify affected individuals before we disclose information, unless prohibited by law, and minimize the amount of personal information that we disclose.

In 2018, we received 115 legal requests for information. Of those requests, 66 resulted in the disclosure of information, of which we notified the affected individual 45 times. We objected to 49 requests for information.

We review the following factors to ensure that each order is legally and procedurally valid, broken down by heading below:

  • Jurisdiction and authority of requester

  • Type of legal request

  • Shopify location and type of information requested

  • In 2018, we received legal requests for information from ten countries.

    Information Requests by CountryRequests Received
  • In 2018, we received different types of legal requests for information, including Grand Jury Subpoenas, Summons, Preservation Orders, Information Subpoenas, and Certifications of Trustee in Bankruptcy. We did not receive any national security letters, FISA orders, or other classified requests in 2018.

    Type of Data RequestNumber received
    Certification of Trustee in Bankruptcy2
    Civil Investigative Demand2
    Grand Jury Subpoena20
    Information Subpoena20
    Law Enforcement Request17
    Merchant’s Request Through Counsel1
    Preservation Order3
    Production Order3
    Regulatory Request1
    Search Warrant3
  • In 2018, we received legal requests for information directed to Shopify in various jurisdictions where we operate.

    Requests by Shopify LocationNumber of requests received
    Not Specified28

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