Solutions Engineering at Shopify

Shopify’s Solutions Engineering (SE) team plays a critical role as our secret weapon in empathizing with our customers, driving business forward and acting as an internal product ambassador to make commerce better for everyone. The SE team includes Solutions Engineers, Solution Architects, Demo Engineering and Retail/POS specialists – all working together to push our organization forward. This is a groundbreaking team you want to join! 

About The Role

As a Partner Solutions Engineer for the Reseller Programs, you will play a pivotal technical advisor role for our reseller partners. You will collaborate closely with the partners to understand their unique requirements, provide in-depth technical knowledge, and guide tailored solutions to drive their business growth with Shopify.

This role requires a balance of business acumen and technical skills across relationship management, strategic insights, sales support, technical architecture, integration, and security expertise to foster strong reseller relationships and enable program success.

What do we mean by technical?

Our SEs are not just technically adept; they use their technical toolkit to build proof of concepts, design enterprise architecture, and consult our prospects on leveraging the cutting edge technology that Shopify employs. This role demands technical expertise alongside the capability to communicate intricate ideas across diverse teams, fostering rapid alignment and impactful realizations. For a deeper understanding of the technical depth and strategic role you'll play, consider exploring resources like Shopify's Hydrogen and Oxygen framework, our composable offering, as well as our Developer Documentation to understand where the platform extensibility points live. We're eager to see how your expertise aligns with our dynamic team!

Qualifications:

• Strong experience in solutions engineering with eCommerce platforms, particularly within reseller or partner-driven environments.

• Proven expertise in architecting integrations and delivering scalable technical solutions for a diverse portfolio of partners.

• Excellent communication and relationship-building skills, with an ability to engage technical and non-technical stakeholders effectively.

• Proficient in API technologies, including REST and GraphQL, with experience in cloud-based and SaaS environments.

• Demonstrated ability to manage and prioritize multiple projects simultaneously in a fast-paced setting.

• Experience working in a team-selling environment, providing expert technical advice in pre-sales and implementation phases.

• Ability to translate complex technical concepts into accessible insights for diverse audiences.

Preferred Qualifications: 

• Proven track record working with commerce customers as a Presales Engineer or Solution Architect.

• Experience working with partners in a presales solutioning capacity.

• Expertise in unified/omnichannel commerce, Shopify, regional specific commerce applications, ecosystems, and integrations.

• Solid understanding of Commerce related concepts such as headless, SEO, POS, and omni-channel.

• Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus).

• Knowledge of Shopify platform, business, and structure to drive decision making.

You’ll: 

• Serve as the primary technical expert for reseller implementations, from initial setup through full integration.

• Provide deep technical knowledge about our products, including capabilities, limitations, and integration with other systems.

• Support the business development process by providing technical presentations, demonstrations, and addressing technical inquiries. 

• Develop and deliver comprehensive training sessions, demonstrations, and workshops to empower reseller sales and technical teams with the knowledge needed to effectively sell our products. 

• Provide strategic consulting to resellers and assist resellers in designing and proposing tailored solutions based on the end user requirements 

• Provide technical support and troubleshooting assistance, diagnosing and resolving issues that arise during sales or implementation processes.

• Build and maintain robust relationships with resellers, serving as a trusted advisor and partner.

• Synthesize and convey feedback from resellers and customers to inform opportunities for product improvements and feature development.

• Travel as needed for onsite assistance, partnership development, and industry events.

If you’re interested in helping us shape the future of brick and mortar commerce, click the “Apply Now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. 

Experience comes in many forms;  many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team. We encourage everyone to apply.