Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (5462 reviews)

定價: 免費
評分: 4.7 (5,462)
開發者: Shopify

安裝

Use Shopify Inbox to turn browsers into buyers

An AI sales associate for your online store

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Your Inbox agent helps shoppers from the first click.
Connects to your catalog, inventory, and policies with zero setup.
Set your agent’s tone, style, and rules so every reply sounds on-brand.
Rate chats to train your agent. The more you rate, the sharper it gets.
Built-in analytics: orders assisted, buyer satisfaction, and more.

廣獲同類商店愛用: 美國商家

語言

英文、法文、德文、義大利文、日文、葡萄牙文 (巴西)、西班牙文、簡體中文、繁體中文、捷克文、丹麥文、荷蘭文、芬蘭文、韓文、挪威文、葡萄牙文 (葡萄牙)、瑞典文、泰文、土耳其文、越南文，以及波蘭文

可與以下項目搭配使用

Shopify 管理介面
Online Store

類別

聊天

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自動回覆

自訂

評論 (5,462)

整體評分

4.7

各級評分數量

80% 的評分為 5 顆星
4,391
13% 的評分為 4 顆星
684
3% 的評分為 3 顆星
161
1% 的評分為 2 顆星
70
3% 的評分為 1 顆星
156

所有評價

2026年4月22日

可以即時看到顧客的購物車, 也可以傳送折扣碼及商品, 對談非常方便!

PULZENTS

台灣

使用應用程式 7個月

2026年7月13日

一天到晚開不起來

TY Lee Pen Shop

台灣

使用應用程式 4年多

Shopify 已回覆 2026年7月14日

感謝您回報這個問題。應用程式無法開啟確實會影響您的使用，我們來協助您排除。建議先試試以下步驟：確認 App 已更新至最新版本、完全關閉後重新開啟、重新啟動裝置，若仍無法開啟可將 App 刪除後重新安裝。如果問題持續，歡迎透過 help.shopify.com/support 與我們聯絡，並告訴我們您使用的裝置與系統版本，我們會進一步協助您。

2026年7月21日

The recent redesign of Shopify Inbox has made what was once a simple and efficient customer support tool much harder to use.

As a merchant handling a high volume of customer enquiries, the new interface requires more clicks, is slower to navigate, and makes it more difficult to quickly scan conversations. Finding previous messages and managing multiple chats is less intuitive than before, reducing our team's efficiency.

The focus appears to have shifted toward AI features instead of improving the day-to-day workflow for merchants who simply need to respond to customers as quickly as possible. Customer support software should prioritise speed, simplicity, and ease of use.

The previous version of Shopify Inbox was faster, cleaner, and far more practical. This update feels like a step backwards and has negatively impacted our customer service experience.

Please consider restoring the previous interface or providing merchants with the option to choose between the classic and new layouts.

Golf Clearance

澳洲

使用應用程式 1年多