How Shopify Inbox works
Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.
Talk to customers and manage conversations with ease from the mobile app or web.
Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.
Harness powerful insights
Turn conversations into checkouts
More than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
Drive conversion with instant answers
Shopify Magic suggests personalized FAQs and responses for your store. Review and publish instant answers that are crafted to your business in your store's chat window, moving buyers closer to a sale.
Generate smart replies
Quickly respond to live chat inquiries with help from Shopify Magic. Review, edit, and respond to drive top-of-funnel conversions, turning more chats into checkouts.
Spend less time on customer support and send automated order status updates over online store chat.
The power to chat on your terms
Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Greet customers with automated messages so they feel welcome, and let them know when you're available for real-time help.
Follow up with email
Collect customer information at the start of the chat, and continue conversations over email without leaving Shopify Inbox.