Premium support

Your enterprise partner, every step of the way

Shopify’s deep commerce experts partner with you to help you launch fast and grow even faster.

Extend your team

Access Shopify expertise, from technical advisory and account management, to site optimisation and commerce strategy.

Connect to Shopify’s core

Build and innovate faster on Shopify with experts that understand the details of the platform.

Get support that flexes with you

Our support level adapts seamlessly as your needs evolve, so you always meet with the right experts at the right time.


Premium support comes standard

All enterprise customers receive launch support, ongoing enterprise service management, and access to deep specialists when you need them most.

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Launch support

Technical strategy and guidance from kickoff to launch and major selling events, no matter how you build.

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Enterprise success management

Continuous full-service support, onboarding, and account management to partner with you as you grow.

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Technical account management

Technical expertise, recommendations, best practices, and technical support health reviews.

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Enhanced support

24/7 enhanced support over phone and live chat for rapid issue escalation, advanced troubleshooting, and pathways to engineering.

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Incident response management

Proactive monitoring and detection, accelerated incident and escalation triage, and incident communications.

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High-stakes event management

Heightened operational support services during high-stakes product launches, with proactive guidance on best practices.

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Exclusive support for the largest enterprises on Shopify

The Shopify VIP Program gives top enterprises exclusive access to strategic support—from intimate events and on-site workshops, to sponsorship and advocacy.


Get even more with
Shopify Professional Services

Sometimes solving tough problems requires an extension team. When that happens, Shopify Professional Services has you covered.

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Platform feature development

Fast-track features directly into the Shopify platform for immediate readiness and future resilience.

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Payment integrations and apps

Craft stable, secure, and efficient payment integrations on the Shopify platform.

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Data migration

Transition seamlessly while protecting data and ensuring your security standards are met.

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Product strategy

Get strategic advice and take advantage of innovative features like Checkout Extensions, Hydrogen and Oxygen, SPC, and custom admin configurations.

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Conversion rate optimisation

Boost conversions, optimise rates, and align your team with a robust action plan.

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Search engine optimisation

Maximise your SEO strategy with Shopify experts to drive organic traffic, boost sales, and control costs.

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Web performance

Supercharge your site speed with Shopify experts for an immediate conversion rate boost.

Integration has been critical for us to get the information we need, when we need it. We’re a very data-driven organisation. The data’s right at your fingertips with Shopify Plus.

Our support, your success

Let’s tackle your toughest challenges together.