Question 1

What is a POS receipt printer?

Accepted Answer

A receipt printer is a specialized device that produces printed documentation of credit card transactions or purchase receipts, often as a component of point-of-sale systems. This equipment is vital for businesses to handle payments efficiently and provide customers with clear transaction details after a purchase.

Question 2

How to set a printer as the default for receipt printing?

Accepted Answer

Upon connecting a printer, it is automatically designated as the primary printer for printing receipts. If you have several printers, you can modify the primary printer within Shopify POS as given below.

Steps to modify the primary printer:

In Shopify POS, tap the ≡ symbol, followed by "Manage connected hardware."

In the "Receipt printers" section, select the printer you wish to designate as the primary.

Activate the "Primary receipt printer" option.
However, there are some disadvantages to using an external terminal. Firstly, you need to have an account with your terminal provider. Additionally, Shopify will only show the payment status of an order, but not any transaction details.

Question 3

How to print a test receipt?

Accepted Answer

After setting up your supported receipt printer, a brief diagnostic report will be printed. To ensure that the paper is loaded correctly, press the FEED button located on the front of the printer. Following this, it is recommended to print a test receipt to verify that everything is functioning properly.

In Shopify POS, tap the ≡ icon, followed by "Manage connected hardware."

Select the printer you want to test.

Tap "Test receipt printer."

Receipt printers and paper

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Receipt printers for Shopify POS

Supported POS receipt printers in the UK

Frequently asked questions about POS receipt printers