These Shopify products include a standard 1-year warranty. Businesses with the POS Pro Subscription get an extended 2-year warranty.

• WisePad 3 Reader
• Shopify Retail Stand for iPad 9.7”
• Shopify Retail Stand for iPad 10.2”/Air 10.5”
• Shopify POS Go
• Shopify POS Go Case

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.

Return Policy:

These products are returnable within our 30 Day Return Policy

Having Issues with Your Reader?

• Troubleshoot the WisePad 3 Reader
• Troubleshoot the Shopify POS Go

Need Support?

If you are having problems with these products please contact the Shopify Support Team. Before contacting Shopify Support, please have your order number or email address tied to the order ready.