Getting products to your customers is one of the most important parts of running your ecommerce business. You want to deliver your products at the right price, while also ensuring a top-notch delivery experience. This means your customers get their orders quickly, with no delivery hiccups or surprises along the way.
You can use Shopify’s built-in order management and delivery solution to manage, fulfill, and ship orders directly in Shopify—no need for additional tools or apps. You can even buy labels with Shopify Shipping, and get access to industry-leading rates, negotiated by Shopify.
💡 Pro Tip: Use the shipping rate calculator to determine how much you’ll save with Shopify Shipping.
You can also use Shopify to optimize the post-purchase experience with seamless returns. By using Shopify’s built-in capabilities, you can keep your order data in one place, from order received to order shipped to order returns.
Here are four steps for setting up shipping and returns in your store:
Step #1: Get products ready to ship
Add shipping details to your products, so you can ensure accurate rates at checkout and ship internationally. Watch this video to learn how to add product weight, Harmonized System (HS) codes, and country of origin to your products, so you can ship your first order without any issue.
Step #2: Set up shipping zones and rates
Seventy-five percent of buyers want to see shipping costs upfront when making purchasing decisions. Watch this video to learn how to set up the rates your customer sees at checkout. Within settings, you can determine the zones you wish to ship to and customize the shipping rate for each zone. You have the option to choose between a flat rate, free shipping, or calculated rates from your preferred carriers for each zone, and can even customize the rate based on order weight or order value.
Step #3: Set up packaging
Carriers need to know package dimensions in order to accurately calculate shipping rates. Watch this video to learn how to set up packaging in Shopify. By doing this in advance, you can ensure you and your customers have an accurate view of shipping rates for each order.
Step #4: Enable self-serve returns
Improve the customer experience and build trust with easy returns. In this video, you’ll learn how to enable self-serve returns. With self-serve returns, your customers can make return requests directly from your online store by logging into their customer account. From there, all of your return requests will be centralized and managed within the Shopify admin.
With these four steps, you’re ready to manage, fulfill, and ship any order, as well as manage any returns with ease.