How to Find Support as a Shopify Partner

As an entrepreneur, there will come a time when you will need extra support. Luckily, as a Shopify Partner, you have access to a number of different support channels that connect you not only with Shopify itself, but also with other partners going through the same experiences as you. We’ve rounded up a complete list of the help channels available to you. In this post you will learn: How and where to get support when you need it from a Shopify Support Advisor Where to look for detailed answers and training on the Shopify product and beyond How to leverage the Shopify Partner community for support

As an entrepreneur, you never know when you’ll run into roadblocks. It could be a development problem, a struggle with finding new work, or a challenge with how to approach a complicated build for a client. Whatever it is, there will come a time when you need a little extra support.

Luckily, as a Shopify Partner, you have access to a number of different support channels that connect you not only with Shopify itself, but also with other partners going through the same experiences as you. To help you get this support when you need it, we’ve rounded up a complete list of the help channels available to you. Take a look!

Partner Support

Need some guidance straight from the source? Shopify has a number of venues for you to seek assistance from—and, as a Shopify Partner, you have access to 24/7 priority support via phone, live chat, and email. This means that when you contact support, your questions are bumped to the top of our support queue and sent to the appropriate Shopify Support Advisor, allowing you to quickly resolve client requests.

Reach out to support through the support page in the Partner Dashboard.

Help documentation

Interested in finding your own solution? The Shopify Partner help documentation has loads of resources covering everything from getting started with the program, to building apps, to leveraging Shopify Plus, and more. Use the handy search function, or poke around by topic to source answers to your questions.

Some places to start are:

• Getting started on the Shopify Partner Program
• Introduction to Shopify
• Shopify Partner revenue share
• Making Shopify Apps
• API documentation

Shopify Community forums

Sometimes what you need is insight from other partners and merchants. The Shopify Community forums are a great place to find help from the wider Shopify community. With topics on everything from marketing a store to working with enterprise clients, the forums provide an opportunity to connect with other entrepreneurs facing similar challenges to you.

The forums are also available in French, Japanese, and Spanish.

Shopify Partner Academy

Whether you want to learn about the Shopify platform in depth, want the opportunity to test your technical prowess, or need a rundown of how to build a successful business, there’s no better source of information than Shopify Partner Academy.

We’re always adding new courses and exams to help you improve your knowledge as a Shopify Partner, so whenever you’re looking to grow your skill set, Shopify Partner Academy is a good place to start.

Below are some of the courses you can take, but be sure to visit the academy to view them all!

• Sales Fundamentals
• Affiliate Marketing Fundamentals
• Shopify Fundamentals
• Development Fundamentals
• Partner Program Fundamentals
• Revenue and Pricing Fundamentals
• Marketing Fundamentals

Affiliate managers

If your primary focus is to be a Shopify Affiliate, you receive an Affiliate Manager. Your affiliate manager is your go-to Shopify resource who is invested in your success. They’ll help you learn the ropes of affiliate marketing, grow your business, and understand the Shopify product.

Their name and contact information can be found in your Partner Dashboard under ‘Resources.’

Resources section of your dashboard

If you ever get lost, there’s one main place to find support—the resources section of your dashboard. Once you’ve logged in, head to this page to find links to technical guidance, priority support, community groups, and more. It’s your one-stop shop for all things support.

Shopify events

If you want to connect in real life, Shopify events can be a great way to find support in your local community. Shopify Meetups are events hosted by Shopify Experts, where you can meet and chat with other partners, merchants, and professionals in the ecommerce field.

Shopify-run events like Pursuit, our traveling conference series, and Unite, our annual partner and developer conference, provide another opportunity to connect with and find support from the wider Shopify community. Find a full list of upcoming Shopify events on our events page.

Support when you need it

Being an entrepreneur can be tough, so it’s important to know where to go for a helping hand. As a Shopify Partner, you’re never far from your support system. We’re also committed to continuously improving the support offerings and resources for partners, and we’re exploring new ways to provide you with the help you need.

What support would better help you find success as a Shopify Partner? Let us know in the comments below.