Narvar operates the most powerful and comprehensive global returns network. We enable 1200+ brands to deliver timely and personalized brand experiences turning one-time customers into repeat buyers. From providing consumers unparalleled returns convenience through home pickups and 200,000+ drop-off locations to helping retailers optimize reverse logistics and convert returns into revenue, Narvar is a one-stop shop to transform returns management into a center of excellence.
While scaling our business, we wanted the best-in-class- experience for Returns and Exchanges. Narvar stood out as the industry leader, and was the obvious choice. We have been able to retain over 60% of Returns, by value, with Narvar's Exchange solution for Shopify alone.Shaina Freeman-Gonzalez, Customer Experience ManagerWolf & Shepherd
I like that our customers are able to initiate the return themselves. We're able to set up rules for what needs to be shipped back and what the customer can keep. It's less manual work on our part and a lot easier for us to enforce our return policy than when we were doing this manually.Emily Baird, eCommerce ManagerNuun Hydration
State of Returns: Finding What Fits
In our 5th annual consumer returns study, we explore how retailers can tune their approaches to keep customers happy while reducing the impact on their bottom line. We also showcase examples of retailers who are getting it right. Get the insights you need to transform returns into an advantage.
Build Brand Love with Post-purchase
Learn how retailers can build brand loyalty and increase a customer’s lifetime value after the customer clicks “buy”. This webinar features experts from Nuun Life, Narvar, and Retail TouchPoints in a lively and informative conversation.
Retail’s Secret Weapon for Growth
We explore emerging strategies for driving measurable business impact, elevating the omnichannel customer experience, and optimizing the post-purchase phase for customer retention with Eva Gordon, EVP Stores at The Container Store, and Heather Kaminetsky, President, North America at Mytheresa.