Information requests by country
Information requests by country
In 2022, we received legal requests for information from 37 countries.
As outlined in our Guidelines on Legal Requests for Information, we will only respond to enforceable subpoenas or court orders issued by bodies that have the authority to compel the production of information, where the requesting body:
- has jurisdiction over the specific Shopify entity from which information is being requested; or
- is located in the same jurisdiction as the merchant.
If neither of these elements are met, we require that the requesting body follow the Mutual Legal Assistance Treaty or Hague Evidence Convention (“Letters Rogatory”) processes.
Jurisdiction of Requestor | Record Count |
---|---|
France | 513 |
United States of America | 496 |
Brazil | 184 |
Germany | 178 |
Spain | 107 |
Netherlands | 87 |
Argentina | 69 |
India | 59 |
United Kingdom of Great Britain and Northern Ireland | 42 |
Canada | 27 |
Australia | 24 |
Italy | 16 |
Hong Kong SAR | 7 |
New Zealand | 7 |
Belgium | 7 |
Japan | 5 |
Switzerland | 5 |
Denmark | 4 |
Singapore | 4 |
Ireland | 3 |
Lithuania | 3 |
Malaysia | 2 |
Norway | 2 |
Romania | 2 |
Poland | 2 |
Hungary | 2 |
Israel | 1 |
South Africa | 1 |
Mexico | 1 |
Puerto Rico | 1 |
Bulgaria | 1 |
Czechia | 1 |
Russian Federation | 1 |
Indonesia | 1 |
Sweden | 1 |
Philippines | 1 |
Types of information requests
Types of information requests
In 2022, we received different types of legal requests for information, including Grand Jury Subpoenas, Summons, Preservation Orders, Information Subpoenas, and Certifications of Trustee in Bankruptcy.
Type of Order | Record Count |
---|---|
Law Enforcement Request | 530 |
Regulator/Consumer Protection Request | 505 |
Takedown Request | 343 |
Redirect to Another Team | 196 |
Information Subpoena | 130 |
Grand Jury Subpoena | 91 |
Temporary Restraining Order | 76 |
Court Order | 57 |
Request Improperly Routed through Legal Access Portal | 51 |
Buyer Complaint | 36 |
General Email Contact | 25 |
Search Warrant | 20 |
Consumer Complaint | 18 |
Summons | 16 |
Preservation Order | 16 |
Injunction (Preliminary or Permanent) | 4 |
Individual Rights
Individual Rights
Shopify believes strongly that individuals should have control over their personal information. In this spirit, and in accordance with our Privacy Policy, we respond directly to requests from our merchants, partners, and app users to access or delete their personal information. That said, when it comes to personal information about our merchants’ customers, we do not control that information - we only process that information as a “data processor” or a “service provider” for our merchants.
As a result, we do not respond to requests from a merchant’s customer directly. Instead, we relay these requests to the relevant merchant, and have built tools for our merchants to enable them to act on these requests in our platform.
In 2022, we fulfilled these data subject requests:
Access
Merchant Access | 144 |
Partner Access | 20 |
Shop Access | 59 |
Employee Access | 11 |
Deletion
Merchant Deletion | 5,133 |
Partner Deletion | 156 |
Shop Opt-Out | 4,49,862 |
Employee Deletion | 3 |