Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Allbirds, Chubbies, Crate & Barrel, Warby Parker, and Raulph Lauren to deliver exceptional customer experiences and makes customer service a competitive advantage.
We come off as having one-to-one customer service, but in fact it's really one-to-many. And that's thanks to Gladly enabling us to offer that kind of personalized service at scale while keeping our headcount relatively small.Melanie Travis, CEO & FounderAndies
Having that holistic view of the customer was a huge plus for moving to Gladly.Danielle Murphy, Customer Experience ManagerBirdies
Everything an agent needs is right there in front of them. They can see a customer’s orders pulled right in from Shopify. They can see what a customer’s lifetime value is. They can cancel an order. The usability as an agent is 100% better with Gladly.Katrina Donohue, Customer Experience ManagerRothys
2021 Customer Expectations Report
With eCommerce experiencing ten years of growth in less than a year, our customer expectations report is even more important than ever, serving as consumers' voice on what they expect regarding the online shopping experience from the brand they love.
Radically Personal Podcast
In each episode of Radically Personal, Gladly CEO Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands.