San Francisco, CA, United States Business Est. 2015

Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Allbirds, Chubbies, Crate & Barrel, Warby Parker, and Raulph Lauren to deliver exceptional customer experiences and makes customer service a competitive advantage.


Partner since

March 2021


  • English



We come off as having one-to-one customer service, but in fact it's really one-to-many. And that's thanks to Gladly enabling us to offer that kind of personalized service at scale while keeping our headcount relatively small.

Melanie Travis, CEO & FounderAndies

Having that holistic view of the customer was a huge plus for moving to Gladly.

Danielle Murphy, Customer Experience ManagerBirdies

Everything an agent needs is right there in front of them. They can see a customer’s orders pulled right in from Shopify. They can see what a customer’s lifetime value is. They can cancel an order. The usability as an agent is 100% better with Gladly.

Katrina Donohue, Customer Experience ManagerRothys