Zendesk

San Francisco, CA, United States Business Est. 2007 www.zendesk.com

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Our Shopify Plus integration arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Other locations

  • Melbourne, Australia
  • São Paulo, Brazil
  • Montréal, Canada
  • Copenhagen, Denmark
  • Montpellier, France
  • Berlin, Germany
  • Singapore, Singapore
  • Dublin, Ireland

Services

Partner since

July 2022

Languages

  • English
  • Spanish
  • French
  • European Portuguese
  • Italian
Get on Shopify App StoreContact Zendesk

Featured Shopify Plus clients

Spartan Race

View project

Chupi

View project

Drizly

View project
Get on Shopify App StoreContact Zendesk

Partnerships

Testimonials

Now we can stay within the Zendesk world and see all the information that we need. The Zendesk integration with Shopify increased our efficiency by 23 percent

Aja Varney, Director of Global Customer EngagementSpartan Race

The Shopify integration was one of the reasons we chose Zendesk. It’s incredibly useful to see a customer’s full details and purchase history

Brian Durney, Chief Technology OfficerChupi

Commerce resources

Zendesk for Retail

Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they’re interacting with your brand.

Read more

Retailer's Guide for Omnichannel CX

Retailers must be prepared to serve today’s omnichannel customers. That means customer service agents must have a 360-view of customers’ transactions and behaviors, and be ready and able to answer questions wherever the customer is - via phone call, live chat, tweet, email, or in-person.

Read more

Smooth returns; return customers

Neither consumers nor retailers are necessarily looking at the transaction as more than a task—but they should. Increasingly, for retailers, return transactions present return opportunities.

Read more
Get on Shopify App StoreContact Zendesk