Shopify Inbox

Turn browsers into buyers using the power of chat

Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.

Don’t have a Shopify store? Get started with a

Sharing products in chat window

Within an online store chat window, the business owner shares a link for a watermelon pin. The customer replies that he loves the product and purchases two. The business owner gets a notification that the customer bought two pins and confetti animates from the chat window.

How Shopify Inbox works

Set it up in admin

Add Shopify Inbox for free. Then customize online store and Shop chat, saved responses, and more from your admin.

Chat anytime from anywhere

Talk to customers and manage conversations with ease from the mobile app or web.

Get insights

Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Setting up Inbox in Shopify admin

An online store chat window changes color. The color changes when the user chooses colors from a swatch to match brand colors of different store fronts.

Chat with customers from the mobile app or web

The business owner begins a chat with a customer from the web and then continues the chat from the Inbox mobile app.

Access metrics from your Shopify admin

Right from the Shopify admin, business owners are able to understand the impact that chat has on sales. Metrics include new conversations, conversations with sales, and more.

Set it up in admin

Add Shopify Inbox for free. Then customize online store and Shop chat, saved responses, and more from your admin.

Setting up Inbox in Shopify admin

An online store chat window changes color. The color changes when the user chooses colors from a swatch to match brand colors of different store fronts.

Chat anytime from anywhere

Talk to customers and manage conversations with ease from the mobile app or web.

Chat with customers from the mobile app or web

The business owner begins a chat with a customer from the web and then continues the chat from the Inbox mobile app.

Get insights

Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Access metrics from your Shopify admin

Right from the Shopify admin, business owners are able to understand the impact that chat has on sales. Metrics include new conversations, conversations with sales, and more.

Harness powerful insights

Make conversations become checkouts

Cart actions

Get insights into what customers have in their cart when you talk to them using online store chat.

Discount codes

Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.

Message classification

Identify conversations that are likely to lead to a sale with automatic message classification.

Business owner sits at her desk in her back office and uses Shopify Inbox to chat with a customer on her mobile device. She shares a discount code in the chat to close the sale.

More than customer support

70% of Shopify Inbox conversations are with customers making a purchasing decision

Empower yourself and your team

Help more customers in less time

Instant answers

Save time and let customers get quick answers to common questions about shipping, returns, and more.

Quick replies

Keep your brand consistent and use saved response shortcuts to help customers quickly.

Order status

Spend less time on customer support and send automated order status updates over online store chat.

Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.
Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.

“Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.”

Rennie Wood | Wood Wood Toys

Build a powerful presence

Chat where people shop

Chat anywhere

Connect with more customers, wherever they are, with integrations to Facebook, Instagram, the Shop app, and more.

Streamline customer messaging

Save time and manage customer conversations from online store chat, the Shop app, email, and social media all from Shopify Inbox.

A customer relaxes at home on the sofa while browsing Tasty Pins online. With Shopify Inbox, he's able to chat with the business owner and ask questions about their products using integrations like Facebook Messenger.
The icon that appears on stores that have Online Store Chat visible.
The icon that appears on stores that have Online Store Chat visible.
The icon for the Facebook Messenger mobile app.
The icon for the Instagram mobile app.

The power to chat on your terms

Customers expect answers fast and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.

Automated messages

Greet customers with automated messages so they feel welcome and let them know when you’re available for real-time help.

Follow up with email

Collect customer information at the start of the chat and continue conversations over email without leaving Shopify Inbox.

An image of the business owner's back office in the evening. There's a chat window open with an away message telling the customer that live chat isn't available. Shopify Inbox captures email and phone numbers so the business owner can contact customers in the future.
Business owner is sitting on a chair in her back office while using her mobile device to chat with her customers using Shopify Inbox.

Turn browsers into buyers using the power of chat

Shopify Inbox is a free business chat app built right into your admin.

Don’t have a Shopify store? Get started with a

Help Center

Learn more about Shopify Inbox.

Visit Help Center 

Case study

Discover how Wood Wood Toys uses chat to grow their business.

Read the case study 

Support

Reach out to our dedicated support team if you need help.

Contact support