How Shopify Inbox works
Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.
Talk to customers and manage conversations with ease from the mobile app or web.
Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.
Harness powerful insights
Turn conversations into checkouts
Get insights into what customers have in their cart when you talk to them using online store chat.
Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.
Identify conversations that are likely to lead to a sale with automatic message classification.
More than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
Save time and let customers get quick answers to common questions about shipping, returns, and more.
Keep your brand consistent, and use saved response shortcuts to help customers quickly.
Spend less time on customer support and send automated order status updates over online store chat.
Build a powerful presence
Chat where people shop
Connect with more customers, wherever they are, with integrations to Facebook, Instagram, the Shop app, and more.
Streamline customer messaging
Save time and manage customer conversations from online store chat, the Shop app, email, and social media, all from Shopify Inbox.
The power to chat on your terms
Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Greet customers with automated messages so they feel welcome, and let them know when you're available for real-time help.
Follow up with email
Collect customer information at the start of the chat, and continue conversations over email without leaving Shopify Inbox.