Shopify Accessibility Conformance Report: Mobile Admin WCAG Edition

VPAT® Version 2.4 (Revised)

Name of Product/Version Shopify Dawn Theme
Product Description The default theme for any new Shopify online store.

The Dawn theme includes but is not limited to:

  • Global header and footer navigation
  • Collections of products with filter/sort functionality
  • Product search
  • Product pages
  • Cart page
  • Blog listing and blog posts
  • Video content
  • Newsletter signup form
  • Contact form
  • Language and currency selectors
Report Date November 2021
Contact Information
  • First-pass audit has been completed.
  • Remediation is on-going with issue tickets yet to be addressed, noted within the Remarks and Explanations sections.
  • Usability test sessions are on-going.
  • WCAG Level AAA is not supported, thus this table has been omitted from the report.
  • Real-time tracking of accessibility issues can be observed at
Evaluation Methods Used Assessment is completed using a combination of manual and automated accessibility testing tools.

Manual tests are completed by working through Shopify’s Accessibility Assessment Checklist. This list includes items which reflect the latest WCAG standards.

Usability test sessions with people with disabilities are conducted during development and post launch, contracted out to third-party organizations who specialize in this space.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0
  • Level A (Yes)
  • Level AA (Yes)
  • Level AAA (No)
Web Content Accessibility Guidelines 2.1
  • Level A (Yes)
  • Level AA (Yes)
  • Level AAA (No)


The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content (Level A) Partially Supports
  1. Some imagery text alternatives duplicate heading text content.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Supports While the capability is present to provide transcripts, this content may not always be made available.
1.2.2 Captions (Prerecorded) (Level A) Supports While the capability is present to provide captions, this content may not always be made available.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Supports While the capability is present to provide audio description in video, this content may not always be made available.
1.3.1 Info and Relationships (Level A) Partially Supports
  1. Page landmarks may be missing.
  2. Controls may be missing attributes to provide context.
  3. Controls may be incorrect for current context.
  4. Hidden content may provide an overly verbose experience.
1.3.2 Meaningful Sequence (Level A) Supports Content reading order supports top-to-bottom, left-to-right sequence.
1.3.3 Sensory Characteristics (Level A) Supports Content does not solely rely on shape, size, visual location, orientation, or sound.
1.4.1 Use of Color (Level A) Supports Visual indicators such as underlines and icons are present to help identify elements of interest or importance.
1.4.2 Audio Control (Level A) Supports While the capability is present to provide audio content, controls to adjust audio playback may or may not be present.
2.1.1 Keyboard (Level A) Partially Supports
  1. Dynamic changes in UI may not manage keyboard focus in an efficient manner.
  2. Potential difficulties arise when the Challenge (reCAPTCHA) screen is displayed.
2.1.2 No Keyboard Trap (Level A) Supports Keyboard trapping does not take place anywhere other than required (ex., modal windows.)
2.2.1 Timing Adjustable (Level A) Supports No timed content is supplied by default.
2.2.2 Pause, Stop, Hide (Level A) 602.3 (Support Docs) Supports No blinking, scrolling, or auto-updating content is supplied by default.
2.3.1 Three Flashes or Below Threshold (Level A) Supports No flashing content is supplied by default.
2.4.1 Bypass Blocks (Level A) Supports A single “Skip to content” link is made available at the beginning of each page.

In addition, a “Skip to product information” link is provided on product pages.

2.4.2 Page Titled (Level A) Supports Unique page titles are supplied by default.
2.4.3 Focus Order (Level A) Partially Supports
  1. Visually hidden content areas may be discoverable by screen reader virtual navigation.
2.4.4 Link Purpose (In Context) (Level A) Partially Supports
  1. Homepage sections include links with similar labels.
  2. Facet filter link labels may not be clear out of context.
2.5.1 Pointer Gestures (Level A 2.1 only) Partially Supports
  1. Some dynamic content may require gestures for content consumption (ex., 3D models.)
2.5.2 Pointer Cancellation (Level A 2.1 only) Partially Supports
  1. Some custom keyboard functionality relies on the keydown event.
2.5.3 Label in Name (Level A 2.1 only) Supports Controls, text links, and icon-only controls feature accessible names which match the visual portion.
2.5.4 Motion Actuation (Level A 2.1 only) Supports No motion dependent content is supplied by default.
3.1.1 Language of Page (Level A) Supports Default page language (English) is supplied in the head section meta element.
3.2.1 On Focus (Level A) Supports Focusable elements do not change or alter the current context when receiving focus.
3.2.2 On Input (Level A) Partially Supports
  1. Some links which open a new browser tab/window do not include a warning.
3.3.1 Error Identification (Level A) Partially Supports
  1. When submitting the Account address form with invalid data, no errors are present to warn the user.
  2. Some forms use native validation which can be problematic for specific users.
3.3.2 Labels or Instructions (Level A) Supports All form input controls are labelled.
4.1.1 Parsing (Level A) Partially Supports
  1. Duplicate element identifiers may be present.
  2. Some sections may feature invalid HTML markup.
4.1.2 Name, Role, Value (Level A) Partially Supports
  1. Some dynamic UI may contain incorrect stateful attributes for the current context.
  2. Some dynamic UI may be missing attributes to convey the current context.

Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Supports No live video dependent content is supplied by default.
1.2.5 Audio Description (Prerecorded) (Level AA) Supports While the capability is present to provide audio description in video, this content may not always be made available.
1.3.4 Orientation (Level AA 2.1 only) Supports Content may be consumed from any orientation available.
1.3.5 Identify Input Purpose (Level AA 2.1 only) Supports Input controls feature appropriate autocomplete values to aid in user agent supplied data.
1.4.3 Contrast (Minimum) (Level AA) Partially Supports
  1. Some text components may not meet the minimum color contrast requirement.
1.4.4 Resize text (Level AA) Supports Text-only resize up to 200% is supported.
1.4.5 Images of Text (Level AA) Supports No images are used to supply text content by default.
1.4.10 Reflow (Level AA 2.1 only) Supports Layout does not require 2D scrolling by default. Content is consumable at any viewport size and reflows as required.
1.4.11 Non-text Contrast (Level AA 2.1 only) Supports Default color scheme has been tested for contrast and meets minimum requirements.
1.4.12 Text Spacing (Level AA 2.1 only) Supports No loss to readability, content, or functionality when adjusting text spacing.
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Supports Content revealed on hover or focus is dismissible via keyboard or mouse, hoverable, and persists until dismissed
2.4.5 Multiple Ways (Level AA) Supports Site maps and search are made available by default.
2.4.6 Headings and Labels (Level AA) Partially Supports
  1. Challenge page (reCAPTCHA) missing primary h1 heading.
2.4.7 Focus Visible (Level AA) Supports User agent keyboard focus indicator is available and visible by default.
3.1.2 Language of Parts (Level AA) Supports User interface uses standard language and terminology be default.
3.2.3 Consistent Navigation (Level AA) Supports User interface provides two standard, consistent navigation areas by default; primary navigation and search functionality.
3.2.4 Consistent Identification (Level AA) Supports Components feature consistent, semantic, and navigable interfaces by default.
3.3.3 Error Suggestion (Level AA) Supports Input error states clearly defined and are visually and programatically shared with the user post form submission.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Supports Data is reversible, programatically verified upon form submission, and can be reviewed before final submission takes place.
4.1.3 Status Messages (Level AA 2.1 only) Supports Status messages are programmatically conveyed to assistive technology.

This VPAT is provided for informational purposes only and is not legal advice. The purpose of this VPAT is to assist Shopify merchants in making preliminary assessments regarding the features that support accessibility in Shopify Checkout, based on our own understanding of the WCAG standards. Shopify makes no warranties of any kind, expressed or implied, in or about this VPAT, and Shopify specifically disclaims any liability with respect to this VPAT. Shopify cannot guarantee the accuracy of this information, which may be changed without prior notice. Merchants are responsible for assessing and ensuring that their online store is compliant with any applicable laws and regulations, including the Americans with Disabilities Act (ADA).