Shopify Accessibility Conformance Report WCAG Edition

VPAT® Version 2.4 (Revised)

Name of Product/Version Shopify Admin
Product Description The Shopify back-office suite of tools, product and customer data, a storefront builder merchants use to create their business on Shopify, and much more.

Admin includes:

  • Product content and details
  • Orders details
  • Storefront Theme Editor
  • Analytics and data
  • Customer information
  • Marketing dashboards
  • and more
Report Date October 2023
Contact Information
  • This conformance report includes a limited scope, including the following areas of Admin: Products, Orders, Theme Editor, Analytics, Search, and Settings
  • Remediation is on-going with issue tickets yet to be addressed, noted within the Remarks and Explanations sections.
  • Usability test sessions are completed quarterly.
  • WCAG Level AAA is not supported, thus this table has been omitted from the report.
  • We have fixed the following issues since the last report was published:
    • Search results total count were not being announced
    • Settings status messages (like “Settings saved”) weren’t being announced
    • Some button controls (like “Manage tags”) weren’t being announced
    • Date range component wasn’t providing feedback when a date range was selected
    • Search input control was missing the necessary attributes and values
Evaluation Methods Used Assessment is completed using a combination of manual and automated accessibility testing tools.

Manual tests are completed by working through Shopify’s Accessibility Assessment Checklist. This list includes items which reflect the latest WCAG standards.

Usability test sessions with people with disabilities are conducted post remediation, contracted out to third-party organizations who specialize in this space.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0
  • Level A (Yes)
  • Level AA (Yes)
  • Level AAA (No)
Web Content Accessibility Guidelines 2.1
  • Level A (Yes)
  • Level AA (Yes)
  • Level AAA (No)


The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content (Level A) Partially Supports
  1. [Header] Logo alt text is duplicated.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Not Applicable Audio or video content capability is not present.
1.2.2 Captions (Prerecorded) (Level A) Not Applicable Video content capability is not present.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Not Applicable Audio content capability is not present.
1.3.1 Info and Relationships (Level A) Partially Supports
  1. [Global] Focus not well managed between views–loading a new view does not notify the user of a change in UI.
  2. [Analytics] Date range launcher component may be difficult to perceive as a drop-down.
  3. [Analytics] Table sort controls may be difficult to perceive as a drop-down.
1.3.2 Meaningful Sequence (Level A) Partially Supports
  1. [Settings] Save button may be difficult to discover due to unexpected location.
1.3.3 Sensory Characteristics (Level A) Supports Understanding and operating content does not rely solely on sensory characteristics of components.
1.4.1 Use of Color (Level A) Partially Supports
  1. [Home] "Learn more" link may not be visually evident.
  2. [Analytics] Line charts are depicted by color alone.
1.4.2 Audio Control (Level A) Not Applicable Audio content capability is not present.
2.1.1 Keyboard (Level A) Partially Supports
  1. [Header] Logo features mouse-only click event.
  2. ​[Navigation] Drag and drop unavailable to keyboard-only and screen reader users.
  3. [Navigation] Modal launcher controls do not return focus.
  4. [Analytics] Date range component controls may be difficult to reach and adjust values.
2.1.2 No Keyboard Trap (Level A) Supports Keyboard trapping does not take place anywhere other than required (eg., modal windows).
2.2.1 Timing Adjustable (Level A) Not Applicable Timeout content capability is not present.
2.2.2 Pause, Stop, Hide (Level A) 602.3 (Support Docs) Not Applicable Blinking, scrolling, or auto-updating content capability is not present.
2.3.1 Three Flashes or Below Threshold (Level A) Not Applicable Flashing content capability is not present.
2.4.1 Bypass Blocks (Level A) Partially Supports
  1. [Header] Skip link is not visible on focus.
2.4.2 Page Titled (Level A) Supports Unique page titles are supplied by default.
2.4.3 Focus Order (Level A) Partially Supports
  1. [Orders] Interacting with some UI components may position the cursor in an unexpected location (removing a Tag).
2.4.4 Link Purpose (In Context) (Level A) Supports The purpose of each link can be determined from the link text alone.
2.5.1 Pointer Gestures (Level A 2.1 only) Not Applicable Path based gesture content capability is not present.
2.5.2 Pointer Cancellation (Level A 2.1 only) Supports Functionality operated using a single pointer can be reversed.
2.5.3 Label in Name (Level A 2.1 only) Supports Controls, text links, and icon-only controls feature accessible names which match the visual portion.
2.5.4 Motion Actuation (Level A 2.1 only) Not Applicable Motion dependent content capability is not present.
3.1.1 Language of Page (Level A) Supports Default page language (English) is supplied in the head section meta element.
3.2.1 On Focus (Level A) Supports When components receive focus, it does not initiate a change of context.
3.2.2 On Input (Level A) Supports Changing the setting of a user interface component does not automatically cause a change of context.
3.3.1 Error Identification (Level A) Supports Errors are present and conveyed to assistive technology.
3.3.2 Labels or Instructions (Level A) Supports Labels or instructions are provided for all user inputs.
4.1.1 Parsing (Level A) Supports Elements have complete start and end tags and are nested according to their specifications.
4.1.2 Name, Role, Value (Level A) Partially Supports
  1. [Navigation] Modal launcher controls do not convey context.
  2. [Search] Search control does not convey context.
  3. [Orders] Some button controls may be unlabelled.
  4. [Analytics] Date range component launcher label may be unclear.
  5. [Global] Navigation may feature overly verbose or incorrect ARIA state.

Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Not Applicable Video content capability is not present.
1.2.5 Audio Description (Prerecorded) (Level AA) Not Applicable Audio content capability is not present.
1.3.4 Orientation (Level AA 2.1 only) Supports Content may be consumed from any orientation available.
1.3.5 Identify Input Purpose (Level AA 2.1 only) Supports Input controls feature appropriate autocomplete values to aid in user agent supplied data.
1.4.3 Contrast (Minimum) (Level AA) Supports The visual presentation of text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text (Level AA) Supports Text can be resized without assistive technology up to 200 percent without loss of content or functionality.
1.4.5 Images of Text (Level AA) Supports Text is used to convey information rather than images of text.
1.4.10 Reflow (Level AA 2.1 only) Partially Supports
  1. [Home] Navigation options disappear at over 300% zoom.
  2. [Global] Content is not easily consumable at 400% zoom.
1.4.11 Non-text Contrast (Level AA 2.1 only) Supports The visual presentation of icons and input borders have a contrast ratio of at least 3:1 against adjacent color.
1.4.12 Text Spacing (Level AA 2.1 only) Supports No loss to readability, content, or functionality when adjusting text spacing.
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Partially Supports
  1. [Global] Additional content which appears on hover (e.g labels for third-party payment providers) obscures the view of other content.
2.4.5 Multiple Ways (Level AA) Supports Primary navigation and search functionality is made available throughout Admin.
2.4.6 Headings and Labels (Level AA) Supports Headings and labels are used to describe the section/input purpose.
2.4.7 Focus Visible (Level AA) Partially Supports
  1. [Global] Focus rings may be inconsistent, difficult to see, or non-existent (invisible for some High Contrast themes.)
3.1.2 Language of Parts (Level AA) Supports User interface uses standard language and terminology by default.
3.2.3 Consistent Navigation (Level AA) Supports User interface provides two standard, consistent navigation areas by default.
3.2.4 Consistent Identification (Level AA) Supports Components feature consistent, semantic, and navigable interfaces by default.
3.3.3 Error Suggestion (Level AA) Supports Input error states are visually and programatically shared post form submission.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Supports Data is reversible, programatically verified upon form submission, and can be reviewed before final submission takes place.
4.1.3 Status Messages (Level AA 2.1 only) Supports Status messages can be programmatically determined.

This VPAT is provided for informational purposes only and is not legal advice. The purpose of this VPAT is to assist Shopify merchants in making preliminary assessments regarding the features that support accessibility in Shopify Admin, based on our own understanding of the WCAG standards. Shopify makes no warranties of any kind, expressed or implied, in or about this VPAT, and Shopify specifically disclaims any liability with respect to this VPAT. Shopify cannot guarantee the accuracy of this information, which may be changed without prior notice. Merchants are responsible for assessing and ensuring that their online store is compliant with any applicable laws and regulations, including the Americans with Disabilities Act (ADA).