Order management and delivery
Fulfill orders faster from the platform you trust
From order received to post-purchase —do it all with Shopify’s built-in capabilities.
Customized order management
Say goodbye to over and underselling
Increase profitability by optimizing your inventory with real-time syncing across locations and channels. Know what products are in transit from suppliers, what’s in stock, and what’s running low.
Keep customers coming back
From package tracking to seamless returns, we’re not sure who will love the post-purchase experience more—you or your customers.
Increase brand trust and repeat purchases by letting customers initiate returns. Get visibility into incoming returned products to help inform inventory decisions.
Real-time order tracking
Built-in marketing tools
Order management and fulfillment
Manage orders with Filter, sort, search, tag and add notes. Keep track of delivery status, making it easy to follow up on failed or delayed deliveries.
Smart order routingNew
Use different criteria to prioritize and allocate orders to the optimal location with order routing, whether you fulfill from your own locations, use a 3PL, or both.
View all your orders in one place. Organize orders based on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, product SKUs, and more.
Save time and reduce errors by automating and streamlining fulfillment processes with Shopify Flow, a workflow automation tool.
Use bulk actions to fulfill, request fulfillment, or cancel multiple orders at the same time.
Custom saved views
Filter, sort, and select relevant columns for your order index so it’s custom to your business. Save your preferred views so they’re ready the next time you access your orders.
Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability to edit any order before it’s shipped.
Create orders and invoices from anywhere that can be emailed to your customers and paid for online or in person.
Run your entire subscription business with apps that are built for Shopify.
Use the Orders page to gather real-time insights. Always know how many orders are placed, open, fulfilled, delivered, and returned.
Split and merge
Use split and merge to fulfill partial orders, fulfill items across multiple locations, and break large orders into multiple shipments.
Connect, manage, and fulfill orders effortlessly across Amazon, Walmart, eBay, and Etsy. Expand your reach and boost sales with a single app that synchronizes listings, orders, inventory, and performance metrics.
Accurately track and manage on hand, available, committed, unavailable, and incoming stock quantities in one place.
Efficiently allocate inventory across up to 1000 warehouses, fulfillment centers, and stores.
Track incoming inventory, get insight into your spending, and make better ordering decisions by creating purchase orders for your suppliers.
Move inventory between warehouses and sales locations.
Use Shopify Flow to automate inventory management tasks. Hide products on your site when they’re out of stock, get notified when inventory is low, and more.
Bulk inventory editor
Edit, customize, and manage inventory for multiple products across fulfillment locations at once with bulk editing actions.
Assign adjustment reasons to track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to identify non-sellable items.
Report on inventory quantities and understand the value of your inventory.
Shopify mobile app
Use the built in scanner to track and count quantities, receive transfers from suppliers and locations, and manage your inventory on your mobile device.
Easily mark inventory as unavailable for sale and categorize it as Damaged, undergoing Quality Control, held as Safety Stock, or for other specified reasons.
Returns & refunds
Customer self-serve returns
Let customers initiate returns from your online store and get visibility into incoming returned products.
Set up a custom return window, restocking fees, and product-based and final-sale exceptions with return rules to avoid ineligible returns.
Create a flexible return policy and display it clearly on your checkout footer to limit unnecessary returns and refunds.
Easily create returns, track shipping, restock inventory and send automated customer notifications.
Issue partial or full refunds on canceled or returned orders.
Keep track of the status of returns and see in progress and completed returns directly in the Orders tab.
Use reports to understand which products sell best and which get returned most often.
Sell more products with these additional tools
Explore other Shopify solutions to scale your business.