Shopify Inbox

Shopify Inbox

Pricing
Free
Popular with stores like yours
Based in United States
Rating
4.7 (5,356)
Developer
Shopify

An AI sales associate for your online store

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. more
  • Your Inbox agent helps shoppers from the first click.
  • Connects to your catalog, inventory, and policies with zero setup.
  • Set your agent’s tone, style, and rules so every reply sounds on-brand.
  • Rate chats to train your agent. The more you rate, the sharper it gets.
  • Built-in analytics: orders assisted, buyer satisfaction, and more.
Popular with stores like yours
Based in United States

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Works with

  • Shopify Admin
  • Online Store

Reviews (5,356)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
July 14, 2026

The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!

GetCarTech
Australia
Over 1 year using the app
July 14, 2026

new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them

KamiSpeed.com
United States
Over 2 years using the app
July 11, 2026

Works a ton better than other similar apps. Being able to see a customers items in the cart, and also what page the customer is looking at when they needed help, is soooo amazing and helpful to make listings better! And works on my phone too! Now if we can get shopify to let me see sku's when looking up items in the P.O.S. then we would really be cooking.

ICT Billet
United States
12 days using the app

Support

App support provided by Shopify.

Developer

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, staff members

  • Store owner

    Name, email address, phone number, physical address

  • Staff members

    Name, email address, phone number

View and edit store data:

Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services

  • Edit customers

    Customer data

  • View products

    Product listings, products, collections

  • Edit orders

    All order history for your sales channel, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment

  • View store credit

    Store credit accounts

  • View store analytics

    Analytics, reports

  • View staff accounts

    Staff accounts

  • Edit Online Store

    Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme

  • View Shopify admin

    Legal policies

  • View other services

    Apps

  • View other data

    Brand settings, checkout settings, locales, price rules

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