Gorgias

San Francisco, CA, United States Business Est. 2015 gorgias.io

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. Using cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chatbots, Macros, Rules, support performance, and revenue statistics.
Gorgias currently serves 12,000+ merchants in the ecommerce space, including Steve Madden, BrüMate, and TUSHY.

Services

Partner since

June 2017

Languages

  • English
  • French
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Featured Shopify Plus clients

Pit Viper

View project

Princess Polly

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BrüMate

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TUSHY

View project
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Partnerships

Testimonials

The Gorgias team has been super helpful in transitioning from ZenDesk. We also really love the macros, and how intuitive and easy to use it is!

Ardy, CEOOrukayak

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straightforward. Great for shopify webstores!!

Ian, CEOMnml

Great platform and even better support. We have used Fusedesk and Desk before and this is way better than both of them.

Mark, CEOStationeryHQ

Commerce resources

Why Customer Service Is Important

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.

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Customer Service Automation Guide

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.

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12 Customer Service Challenges

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.

Read more
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