Gorgias

San Francisco, CA, United States Business Est. 2015 gorgias.io

Gorgias is the one-stop shop for customer support. Collect customer conversations from every channel (email, chat, phone, etc.) into one dashboard and streamline your tickets.

With our deep Shopify Plus integration, you can view order details for a customer, and refund, cancel, or duplicate orders without leaving the app.

Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.

Services

Partner since

June 2017

Languages

  • English
  • French
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Featured Shopify Plus clients

Darn Good Yarn

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Mnml

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Orukayak

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StationeryHQ

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Partnerships

Testimonials

The Gorgias team has been super helpful in transitioning from ZenDesk. We also really love the macros, and how intuitive and easy to use it is!

Ardy, CEOOrukayak

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straightforward. Great for shopify webstores!!

Ian, CEOMnml

Great platform and even better support. We have used Fusedesk and Desk before and this is way better than both of them.

Mark, CEOStationeryHQ

Commerce resources

Campus Protein's Story Of Rapid Growth

Campus Protein built a multi-million dollar business in the crowded supplements niche, and they did it by focusing on one thing - the customer experience. Learn how in this story.

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How Customer Support Boosts Conversions

Companies often look at customer support as a cost centre. The reality is that good customer support will actually increase your sales and conversions. Here are 4 ways to do that.

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Is your customer support ROI positive?

Support is a black box: you spend money on it because you know it's essential for your business, but you have no idea if it's profitable. Here's how you can ensure your support is ROI positive.

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