Order management and delivery
Fulfill orders faster from the platform you trust
From order received to post-purchase —do it all with Shopify’s built-in capabilities.
Streamlined order fulfillment, no matter where you sell.
Easy, accurate, seamless and real-time inventory control.
Make the returns experience seamless for customers.
How businesses like yours manage, fulfill, and deliver orders with Shopify
There’s no need for countless sheets and systems. You can fulfill every order from your admin with Shopify’s built-in capabilities.
Fulfillment
Streamline and speed up fulfillment
With powerful automations and a customizable orders dashboard, Shopify makes fulfilling orders quicker and more cost effective.
Smart order routing
Whether you're shipping from a few warehouses nearby or dozens around the globe, smart order routing prioritizes the optimal location to help you fulfill orders more efficiently.
End-to-end automation
From flagging high-risk orders to drafting shipping labels, Shopify Flow helps you cut out time-consuming tasks with automated custom workflows.
Customized order management
Organize orders from any sales channel by customizing columns, filters, sorting, and searching. Save these custom views to fulfill orders faster.
Post-Purchase
Keep customers coming back
From package tracking to seamless returns, we’re not sure who will love the post-purchase experience more—you or your customers.
Self-serve returns
Increase brand trust and repeat purchases by letting customers initiate returns. Get visibility into incoming returned products to help inform inventory decisions.
Retain more revenue with exchanges
Create and track product exchanges across your full catalog without leaving Shopify to retain revenue and streamline returns management.
Built-in marketing tools
Set up upsell and winback email automation in just a few minutes to boost sales and customer engagement.
All features
Order management and fulfillment
Order management
Manage orders with Filter, sort, search, tag and add notes. Keep track of delivery status, making it easy to follow up on failed or delayed deliveries.
Smart order routing
Use different criteria to prioritize and allocate orders to the optimal location with order routing, whether you fulfill from your own locations, use a 3PL, or both.
Order index
View all your orders in one place. Organize orders based on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, product SKUs, and more.
Fulfillment automations
Save time and reduce errors by automating and streamlining fulfillment processes with Shopify Flow, a workflow automation tool.
Bulk fulfillment
Use bulk actions to fulfill, request fulfillment, or cancel multiple orders at the same time.
Custom saved views
Filter, sort, and select relevant columns for your order index so it’s custom to your business. Save your preferred views so they’re ready the next time you access your orders.
Order editing
Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability to edit any order before it’s shipped.
Draft orders
Create orders and invoices from anywhere that can be emailed to your customers and paid for online or in person.
Manage subscriptions
Run your entire subscription business with apps that are built for Shopify.
Order analytics
Use the Orders page to gather real-time insights. Always know how many orders are placed, open, fulfilled, delivered, and returned.
Order notifications
Give customers real-time visibility of their orders. Send order updates to customers automatically with the Shop app or via email with branded order notification emails.
Split and merge
Use split and merge to fulfill partial orders, fulfill items across multiple locations, and break large orders into multiple shipments.
Marketplace Connect
Connect, manage, and fulfill orders effortlessly across Amazon, Walmart, eBay, and Etsy. Expand your reach and boost sales with a single app that synchronizes listings, orders, inventory, and performance metrics.
Inventory management
Inventory tracking
Accurately track and manage on hand, available, committed, unavailable, and incoming stock quantities in one place.
Multi-location inventory
Efficiently allocate inventory across up to 1000 warehouses, fulfillment centers, and stores.
Purchase orders
Track incoming inventory, get insight into your spending, and make better ordering decisions by creating purchase orders for your suppliers.
Transfers
Move inventory between warehouses and sales locations.
Inventory automations
Use Shopify Flow to automate inventory management tasks. Hide products on your site when they’re out of stock, get notified when inventory is low, and more.
Bulk inventory editor
Edit, customize, and manage inventory for multiple products across fulfillment locations at once with bulk editing actions.
Adjustment reasons
Assign adjustment reasons to track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to identify non-sellable items.
Inventory reports
Report on inventory quantities and understand the value of your inventory.
Shopify app
Use the built in scanner to track and count quantities, receive transfers from suppliers and locations, and manage your inventory on your mobile device.
Unavailable inventory
Easily mark inventory as unavailable for sale and categorize it as Damaged, undergoing Quality Control, held as Safety Stock, or for other specified reasons.
Returns and refunds
Customer self-serve returns
Let customers initiate returns from your online store and get visibility into incoming returned products.
Return rules
Set up a custom return window, restocking fees, and product-based and final-sale exceptions with return rules to avoid ineligible returns.
Return policy
Create a flexible return policy and display it clearly on your checkout footer to limit unnecessary returns and refunds.
Return management
Easily create returns, track shipping, restock inventory, manage return fees, and send automated customer notifications.
Exchanges
Create, track, and manage exchanges for any order in Shopify across your full product catalog.
Refunds
Issue partial or full refunds on canceled or returned orders.
Return status
Keep track of the status of returns and see in progress and completed returns directly in the Orders tab.
Return reports
Use reports to understand which products sell best and which get returned most often.
Sell more products with these additional tools
Explore other Shopify solutions to scale your business.
Analytics and reporting
Scale your business faster with built-in analytics and reporting.
B2B on Shopify
Sell wholesale and DTC from a single platform, or even a single store.
Start selling with Shopify today
Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business.