These Shopify products include a standard 1-year warranty. Businesses with the POS Pro Subscription get an extended 2-year warranty.

• Shopify Tap & Chip Reader
• Shopify Chip & Swipe Reader
• Chipper 2X BT Reader
• Shopify POS Tablet Stand (Lightning)
• Shopify POS Tablet Stand (USB-C)
• Shopify Dock for Tap & Chip Reader
• Chipper 2X BT Reader Cradle
• Shopify POS Go
• Shopify POS Go Dock
• Shopify POS Go Case

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.

Return Policy:

These products are returnable within our 30 Day Return Policy

Shopify Chip & Swipe readers are non-returnable or refundable after purchase

Having Issues with Your Reader?

• Troubleshoot the Tap & Chip Card Reader
• Troubleshoot the Chip & Swipe Reader
• Troubleshoot the Chipper 2X BT Reader
• Troubleshoot the Shopify POS Go

Need Support?

If you are having problems with these products please contact the Shopify Support Team. Before contacting Shopify Support, please have your order number or email address tied to the order ready.