Should you wish not to use our online form, please provide all of the
information requested in the form to our Designated Agent at the address
In order to be effective, any such notification must include a physical
or electronic signature of a person authorized to act on behalf of the
owner of the exclusive copyright right that is allegedly infringed and
must include a statement that the information in the notification is
accurate, and under penalty of perjury, that the complaining party is
authorized to act on behalf of the owner of the exclusive right that is
allegedly infringed. Please note that you will be liable for damages
(including costs and attorney's fees) if you materially misrepresent
that material is infringing your copyright(s). Accordingly, if you are
not sure if you are the proper copyright holder or if copyright laws
protect the material, we suggest that you first contact a lawyer.
How to file a Counter Notice
A merchant who receives a DMCA Takedown Notice may make a counter
notification pursuant to sections 512(g)(2) and (3) of the US Copyright
To file a counter notification with us, you must provide a written communication
that sets out the information specified in the list below by either following the
instructions in the DMCA Takedown Notice email we sent you (preferred) or by sending
the written communication to the Designated Agent details set out below (preferably via
Please include the following information in your DMCA counter notification:
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
Your name, address, and telephone number;
The following statement: "I consent to the jurisdiction of Federal District Court for the judicial district in which my address is located or, if my address is located outside of the United States, I consent to the jurisdiction of the Federal District Court for the District of Delaware";
The following statement: "I will accept service of process from the party who submitted the DMCA Infringement Notice or its agent";
The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the affected material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled and that I am the merchant subject to the DMCA Takedown Notice or I am authorised to act on behalf of that merchant.";
The following statement: "I acknowledge that a copy of this counter notification, including my full name and contact information, will be provided to the party that submitted the DMCA Takedown Notice."; and
A physical or electronic signature.
Please note: You will be liable for damages (including costs and attorneys’ fees) if you
materially misrepresent that a product or activity is not infringing the copyrights of others
or that the material or activity was removed or disabled by mistake or misidentification.
Accordingly, if you are not sure whether certain material infringes the copyrights of
others or that the material or activity was removed or disabled by mistake or
misidentification, we suggest that you first contact a lawyer.
Shopify Trust & Safety
150 Elgin Street
Ottawa, Ontario, K2P 1L4
In accordance with Section 512(i)(1)(a) of the DMCA, Shopify will, in
appropriate circumstances, disable and/or terminate the accounts of
users who are repeat infringers.