Report an Issue with a Merchant

Non-Delivery of Product

Not receiving goods you've paid for is incredibly frustrating. While Shopify’s nature as a platform means we do not directly interact with how stores operate or force refunds, we do investigate any reports of fraudulent activity.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Non-delivery of product issue you want to report

Please note, you can only submit notices for one Shopify hosted store at a time.

Please include the exact shop address (URL) and order number above as this helps us investigate faster.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Child Exploitation

Merchants may not offer goods or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the Materials you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

COVID-19

Merchants may only offer goods or services in relation to COVID-19 that comply with the Rules of Engagement for the Sale of COVID-19 Related Products.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the goods and services that you believe do not, or reasonably appear not to, comply with the Rules of Engagement for the Sale of COVID-19 Related Products as referred to in the COVID-19 category of the Acceptable Use Policy.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the Materials you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Harassment, Bullying, Defamation and Threats

Merchants may not offer goods or services, or post or upload Materials, that harass, bully, defame or threaten a specific individual.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe harass, bully, defame, or threaten a specific individual or specific individuals.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the content you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Hateful Content

"Merchants may not use the Services to promote or condone hate or violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status or other forms of discriminatory intolerance. Merchants may not use the Services to promote or support organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause."

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) that you wish to report that promote or condone hate or violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status or other forms of discriminatory intolerance, or that promote or support organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Illegal Activities

Merchants may not offer goods or services, or post or upload Materials, that contravene or that facilitate or promote activities that contravene, the laws of the jurisdictions in which they operate or do business.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe contravenes or that facilitates or promotes activities that contravene, the laws of the jurisdictions in which the merchant operates or does business.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the Materials you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Malicious and Deceptive Practices

Merchants may not use the Services to transmit malware or host phishing pages. Merchants may not perform activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Shopify or others, including Shopify’s third party providers. Merchants may not use the Services for deceptive commercial practices or any other illegal or deceptive activities.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Activity you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to any relevant material. Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the content you would like to report and not just the main store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Personal, Confidential and Protected Health Information

Merchants may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords without consent from the person to whom the information belongs or who is otherwise authorized to provide such consent. Merchants may not use the Services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe contains personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the content you would like to report and not just the main store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Restricted Items

Merchants may not offer goods or services that are, or appear to be, Restricted Items as defined in the Acceptable Use Policy.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the products that you believe are, or appear to be, Restricted Items as defined in the Acceptable Use Policy.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the products you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Self Harm

Merchants may not offer goods or services, or post or upload Materials, that promote self-harm.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe promote self-harm.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the content you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Spam

Merchants may not use the Services to transmit unsolicited commercial electronic messages.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Activity you want to report

Please note, you can only submit notices for one Shopify hosted store at a time.

Please include the full header and body of the unsolicited commercial electronic message.

For instructions on finding headers for a message see
https://support.google.com/mail/answer/22454?hl=en

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Terrorist Organizations

Merchants may not offer goods or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

Your contact information

Please provide your contact information below. Note that your contact information will not be provided to the person that posted the content you are reporting.

Materials you want to report

Please note, you can only submit notices for one Shopify hosted store at a time. Multiple links for the same store may be included in the same Notice.

Links to the Materials being reported

Please provide link(s) to the Materials that you believe imply or promote support of, membership in, or funding of a terrorist organization.

Include each link on a separate line and ensure you have provided a comprehensive list to each individual page with the content you would like to report and not just the primary store URL.

Electronic Signature

Typing your name in the box below will act as your electronic signature.

Thank you for your submission.

Steps to take if you believe someone using our platform has infringed your intellectual property rights.