What's the Best Ecommerce Platform for Your Business? Here's How to Evaluate Your Options

how to choose an ecommerce platform

Starting an ecommerce business is exciting. You get to choose your business name, create your logo and branding, and build your ecommerce website in India. And while it’s easy to consider your needs now, it’s also important to think about where your business is heading and what other tools you’ll need to make yours one among the top 10 ecommerce websites in India.

Today, it’s not enough to simply choose the best online store builder. Savvy entrepreneurs look for the best ecommerce platforms to provide them an ecosystem of tools that seamlessly integrate, giving complete control over every aspect of their business and the ability to scale as the business grows.

Let’s take a look at the best ecommerce platforms India has to offer, and discuss how you can evaluate which are the best ecommerce platforms for your business needs.

What is ecommerce and what is an ecommerce platform?

Before understanding an ecommerce platform, it is necessary to understand what is ecommerce? Ecommerce in simple terms can be defined as the business of selling and buying things over the internet and since the internet does not have any geographical boundaries, companies are adopting ecommerce to sell to customers worldwide.

An ecommerce platform is a way to build and create an online experience that allows you to make sales and fulfil orders—no matter where your customers are or where they like to shop.

While most people think their ecommerce platform is just a tool that lets them list products and accept payments online, a true ecommerce platform is much more than that.

The best ecommerce platform should be a complete business command centre from where you control everything from inventory to marketing. It should allow you to process payments, but should also give you seamless access to all of the tools you need to sell online, including (but not limited to!) your own online store. It should help you to rank among the top 10 ecommerce websites in India.

What are the different types of top ecommerce platforms in India?

To make your online store accessible to the public, you must have a hosting solution. Hosting stores your information on a server, which allows internet users to visit your site and view all of the content.

Every ecommerce website in India or worldwide is hosted somewhere, meaning it has dedicated server space from a provider. Some of the best ecommerce platforms have built-in hosting features, while others require you to use self-hosting or open-source hosting.

1. Hosted

Some ecommerce website builders offer a hosted platform. In this case, you don’t need to worry about the mess of self or third-party hosting and the additional fees attached.

Shopify stores, for example, include website hosting in every plan. All Shopify updates are automatic and hassle-free, so your site will always be up-to-date. Building on a hosted ecommerce platform gives you more freedom to focus on running your business—not on putting out fires caused by downtime and the need to fix bugs.

2. Self-hosted

Self-hosted, or non-hosted, even the best ecommerce platforms require merchants to use their own server space or pay to rent space from a hosting provider. This makes ongoing website management complex, as you’re responsible for updates, maintenance, and bug fixes. This requires a lot of internal resources that you could otherwise allocate elsewhere.

Self-hosted platforms are typically open source, and you use a third party to host your ecommerce website data. Third-party sourcing options charge fees for their services, and these costs quickly add up. Many times, these hosting services use tiered pricing structures, so those on the lowest plans don’t get much in the way of customer support. This can leave you hanging at really important times, like traffic boosts after unexpected press coverage.

What are the different types of ecommerce?

There are four types of ecommerce platforms: B2C (business-to-consumer), B2B (business-to-business), C2B (consumer-to-business), and C2C (consumer-to-consumer).

  1. B2C: This refers to online selling from a business to an individual consumer. You might also hear people refer to B2C ecommerce as DTC, or direct-to-consumer. There are several ecommerce websites that follow this model in India, such as Sugar Cosmetics, Phool, and The Wishing Chair.
  2. B2B: When one business sells to another business online, it’s B2B ecommerce. B2B ecommerce platforms process transactions that include wholesale buying, for the purpose of reselling.
  3. C2B. Consumers also have selling power, as seen when they sell to businesses. Typically, these transactions are less traditional. A consumer might sell their influence in the form of a featured social post to an ecommerce website, or they might offer a five-star review in exchange for money.
  4. C2C. Consumers can also sell to one another, a trend that has emerged with the popularity of the sharing economy. Several top ecommerce platforms list products that can be sold C2C, like OLX, Facebook Marketplace, and eBay offer a place to facilitate C2C ecommerce.

Ultimately, the type of ecommerce business you run will help you dictate which is the best ecommerce site for that business.

What does a great ecommerce experience mean to you?

When you’re deep into ecommerce comparison shopping, it’s easy to forget why you’re picking an ecommerce platform at all.

Do you really need to find the best ecommerce platform in India?

At the end of the day, there is no best choice for everyone. Instead, look for the right ecommerce platform that allows you to serve your customers the best ecommerce experience that makes shopping online feel easy. Taking this approach will automatically lead you to your best ecommerce platform.

Beyond simply the best online store builder, think about the other business tools those platforms offer. It’s often beneficial to use a seamlessly integrated ecosystem, consisting of your online store, payment processor, POS, and even small business lender.

The best ecommerce platforms offer valuable features and tools so that business owners receive in-depth analytics about customer behaviour, website stats, geographic stats, and integration with other proven analytical tools like Google analytics and Facebook pixel.

Shopify, for example, has an entire suite of tools that help you manage every aspect of your business, and an App Store with over 4,000 apps to help you customise the experience for your customers and your team.

The best e-commerce platforms in India for 2022

Again, the best ecommerce platform comes down to your unique business model and growth plan. Here’s an overview of some of the best ecommerce platforms in India for 2022 to help you evaluate the best option for your business:

1. Shopify

  • Price: Basic Shopify: $29/month; Shopify: $79/month; Advanced Shopify: $299/month; 10% discount on annual plans and 20% on biennial plans when paid upfront. Check out pricing here.
  • Free trial length: 14 days
  • Customer support options: Callback phone support; email support; support provided in 19 languages; community forum; support content
  • Integrated sales channels: Facebook, Instagram, Google, Walmart Marketplace, eBay, and Amazon
  • Mobile app features: Suite of mobile tools to fully manage your online business
  • POS: Yes

Shopify is arguably one of the best ecommerce platforms in India. Our robust platform comes with complementary tools and features for multi-channel selling, so you can sell directly through your ecommerce website– at your retail store, on social media and third-party marketplaces, and everywhere in between.

  • Plus, Shopify handles all aspects of your business—you can use our best-in-class suite of business tools to build a complete business command centre
  • Shop Pay handles payment processing, Shopify POS administers in-person sales, and Shopify Fulfilment can help you get products into customers’ hands

These are just a few of the many powerful tools and apps that work together seamlessly as part of the Shopify ecosystem. You can also tap into their extensive library of third-party apps to extend your experience with Shopify even further.

With all of these powerful features, you can set up your business with little technical know-how and budget and scale to an international online brand without changing platforms along the way.

2. Wix

  • Price: Business Basic: ₹225/month; Business Unlimited: ₹300/month; Business VIP: ₹500/month
    Free trial length: No free trial
  • Customer support options: Callback service available 24/7
  • Integrated sales channels: Facebook and Instagram require third-party app Ecwid
  • Mobile app features: The ability to manage your ecommerce website, though lacks key business tools like inventory management; requires separate app to use mobile POS
  • POS: Yes

Wix is a user-friendly drag-and-drop website builder that offers customisable templates, web hosting, and domain name registration. You can build a basic website for free, but you’ll have to upgrade to a paid plan to use Wix’s ecommerce features.

As far as ecommerce functionality goes, Wix has a few helpful tools. The platform allows merchants to track orders, accept online payments, sell on multiple channels, and create abandoned cart campaigns.

  • Wix lacks certain features that are imperative for product-based businesses in particular
  • Shortcomings include the absence of low stock alerts and other key inventory management features
  • Plus, you need to use a third-party app for social commerce integrations.

If you have more than 10 or more products, this is clearly not the best ecommerce platform for your business. You’ll want a platform with more robust inventory tracking tools.

3. BigCommerce

  • Price: Standard: $29.95/month; Plus: $79.95/month or $71.95/month when paid annually; Pro: $299.95/month or $269.96/month when paid annually; Enterprise custom pricing
  • Free trial length: 15 days
  • Customer support options: 24/7 technical support via phone, email, or chat
  • Integrated sales channels: Google Shopping, Facebook, price comparison engines, eBay, Amazon, Walmart, Etsy, and Instagram
  • Mobile app features: View analytics, update orders, manage inventory and products, and search for customers; some features are Android-only
  • POS: Yes

BigCommerce is an ecommerce platform well-suited to enterprise-level software companies. Like Shopify and Wix, BigCommerce offers web hosting and lots of customization options. You have to select a paid plan before purchasing a domain name through BigCommerce. However, if you already have a domain name, you can use it by pointing your domain to BigCommerce.

Valuable features include international selling, SEO tools, and multichannel selling on social and third-party marketplaces. However, with these powerful features also comes complexity.

Lack of flexibility and ease of use were major factors in The House of Rare's decision to migrate to Shopify. The availability of apps and support of the right partners helped the brand scale manifolds in the least amount of time. Read all about it here.

house of rare on shopify

4. Magento

  • Price: custom pricing only
  • Free trial length: no free trial
  • Customer support options: phone support and online help centre/technical support resources available
  • Integrated sales channels: Amazon
  • Mobile app features: n/a
  • POS: third-party extensions available

Magento is a non-hosted ecommerce platform made for developers who want a powerful, flexible system they can customise. And while this may serve as the best ecommerce platform for brands that want a completely tailored platform, it also presents a lot of hurdles in the form of complexity and cost.

  • You need advanced coding and development skills to build and manage the entire infrastructure yourself
  • Magento lacks tools to create a seamless multichannel strategy

There’s also no easy way to turn on social commerce or marketplace selling with Magento, and the same rings true for foreign currencies. So if going global is in your plans, Magento may not be the best ecommerce platform for you.

Ecommerce site Character.com maintained its complex Magento site with thousands of products, tons of integrations, and solid SEO—despite its poor UX. Magento was limiting and too complex, so it migrated to Shopify. Conversions increased by 40% and its success soon pushed it to upgrade to Shopify Plus to take advantage of even more features.

Picture of the Character.com website

Want a full comparison between Shopify and Magento to decide which is the best ecommerce platform for you? Read this article.

5. WooCommerce

  • Price: average monthly fee is up to $30; WooCommerce estimates costs to be $120/year for hosting; $15/year for domain name registration; up to $100/year for your site theme; up to $108/year for shipping; 2.9% plus $0.30 per sale; up to $348/year for marketing and communications; up to $79/year for SEO; up to $65/year for SSL certificate
  • Free trial length: none, but offers a 30-day money-back guarantee
  • Customer support options: only available via live chat or email; no support offered for third-party apps and plugins
  • Integrated sales channels: Google Shopping, Etsy, eBay, Facebook, Pinterest, and Walmart; integrations are disjointed
  • Mobile app features: add products, manage orders, and view analytics
  • POS: native POS available

WooCommerce is especially familiar to those who know WordPress—WooCommerce is essentially an add-on to the popular blogging platform, WordPress. WordPress traditionally caters to content-driven websites, not ecommerce, so WooCommerce is WordPress’s answer to those who want to sell online.

Because WordPress is a content management system (CMS) first and an ecommerce platform second, many of the selling features are simple or rely on adding apps. And while there are plenty of apps and plug-ins you can add to your store, the more you use, the more likely it is you’ll break something. And this isn’t always a risk worth taking, considering limited support options.

Learn more: Monetize your WordPress blog without migrating to an entirely new platform. Use the power of the Shopify Buy Button to make WordPress the best ecommerce platform for you. You can embed the button and start selling on your blog starting at only $9/month.

  • WooCommerce’s fragility and unreliability makes it difficult not only to build an online store but also to maintain it
  • It’s not hosted so you’ll have the added task and cost of managing your ecommerce website hosting
  • It also lacks PCI compliance, which puts your business at risk when processing payments

6. PrestaShop

  • Price: free
  • Free trial length: n/a
  • Customer support options: technical support available through paid support plans; support provided via phone Monday to Friday, 9 a.m.–6 p.m. (GMT+2); help centre, technical documentation, and community forum available online
  • Integrated sales channels: eBay, Etsy, and Facebook
  • Mobile app features: n/a
  • POS: available as add-on modules

Prestashop is an affordable open source ecommerce platform that’s great for beginning businesses that have a somewhat technical background. There’s no built-in customer support, and integrations can be hit or miss. So, PrestaShop users have to do a lot of troubleshooting themselves with the help of the community.

Business tools and features include:

  • Inventory tracking
  • Online shopping cart
  • International selling
  • Analytics reporting

You also have lots of control over the privacy and security settings on your Prestashop site.

However, maintaining your ecommerce site with Prestashop can be cumbersome when it comes to third-party hosting due to the multitude of unvetted add-ons and modules and the cumbersome setup.

7. Squarespace

  • Price: Personal: $16/month or $12/month when paid annually; Business: $26/month or $18/month when paid annually; Basic Commerce: $30/month or $26/month when paid annually; Advanced Commerce: $46/month or $40/month when paid annually; Enterprise pricing also available
  • Free trial length: 14 days, and you can opt for a one-time seven-day trial extension
  • Customer support options: email available 24/7; live chat available Monday through Friday, 4 a.m.–8 p.m. ET
  • Integrated sales channels: Shopping Feed extension to sell on Amazon, eBay, Etsy, and Google Actions
  • Mobile app features: website editing, scan shipping labels, order management, inventory management, and customer communication
  • POS: available via mobile app

The next website builder with one of the best ecommerce platform options is Squarespace. Like Wix, Squarespace uses drag-and-drop functionality which requires little technicality. Both platforms are primarily website builders, not online selling platforms, so they require a fair amount of tweaking to add ecommerce functionality.

Squarespace requires time and patience to set up if you want to sell online, not to mention there are only two payment integrations - PayPal and Stripe, but both of these do not accept money in INR.

If you don’t want to deal with the hassle of the backend in Squarespace to turn your website into a full-blown online store, you can simply add the Shopify Buy Button.

For just $9/month, you can add a small embeddable code to your Squarespace site and leverage Shopify’s advanced ecommerce tools to handle the rest. With them, you get to add unlimited products, use secure checkout with more than 100+ compatible payment gateways, track sales and growth trends, easily integrate orders and shipping, and get global tax and currency support.

8. Big Cartel

  • Price: 5 products: free; 50 products: $9.99/month; 500 products: $19.99/month
  • Free trial length: none
  • Customer support options: email available every day 8 a.m.–6 p.m. ET
  • Integrated sales channels: n/a
  • Mobile app features: store analytics, add/edit products, track order shipping, manage discounts, and print packing slips 
  • Point-of-sale: requires third-party integration

Big Cartel is a fully hosted ecommerce platform and website builder that is specifically designed for makers, artists, and crafters—the types of businesses you’d expect to see on Etsy. Big Cartel has several traits of what constitutes a best ecommerce platform– customisable templates, domain name registration, and marketing tools.

While you can change the look and feel of your site, Big Cartel limits merchants to five images for each product. Payment and integration options are also limited, so this platform makes it much harder to scale as a multichannel business.

Pricing is based on how many products you sell, so it can get pretty costly as your business and product collections grow.

How to choose the best ecommerce platform

If you’ve figured out how to start an online store and are ready to arrive at a decision of which is the best ecommerce platform for you, there are a number of considerations. The best ecommerce platform for you might be different from the best platform for another merchant—you need to consider your unique business needs and goals.

Many merchants choose the easiest and most affordable online store builder, which often leads them to Shopify. But there’s more to the decision than day to day use and cost. You need to think about where your business is headed and anticipate your future needs—and find a platform that can anticipate those needs as well.

Now, it’s about finding the best platform for commerce—online and in-store and everything in between. This means you need a best-in-class online store and best-in-class suite of business management tools. Look for a platform that consistently invests in its technology and stays ahead of the curve when it comes to commerce. Your ecommerce website builder can become so much more than just a platform where you do business—it can be a vehicle for growth.

When evaluating your choices, think through the following scenarios:

  • I need to sell my products online, offline, and to all my customers—no matter where they are—and accept payment for those sales
  • I need to deliver my products to my customers in the best way for my business
  • I need to engage my current and future customers to grow my business
  • I need to operate my business day-to-day, doing everything from managing my finances to making sure my strategies are working, learning new tactics, and getting technical support when I need it

Here are some factors you must consider to pick the best ecommerce platform for your business:

    1. Know your costs

    While budget shouldn’t be the only deciding factor when deciding the best ecommerce platform for your business, it's certainly an important one. It is essential to understand the worth of the platform, irrespective of whether your business is a startup, or a well-established brand transitioning into ecommerce. You can get started for as little as $100, but you’ll likely put more than that into your business before you start recovering your investments, especially upfront.

    Based on our research, most small business owners spend about $40,000 during their first year—and only 9% of that goes to online business needs. (Though Shopify merchants spent an average of $38,000, while non-Shopify merchants came in closer to $41,000.) And when you have a platform that supports your business needs, you can make the money back or offset it with your profit margins.

    Chart of the most commons areas where ecommerce businesses spend money

    With so many other aspects of your business to fund, it’s important you find an ecommerce platform that won’t suck your budget dry but still has the features you need to operate your business and make a profit.

    When evaluating costs, look at more than just the setup and monthly fees. You’ll also want to account for payment processing fees, costs for adding integrations, and potential fees for customer support (PrestaShop, for instance). Remember, if hosting isn’t included, you’ll need to figure that in as an added expense too. 

    2. Find a good fit for your business model

    Selling online takes many forms. You might sell tangible products or digital products, and other business models have emerged as well. If you dropship, for example, you’ll want an ecommerce platform that can easily connect in the backend to streamline operations.

    A platform like Shopify has tons of apps you can add to your site to make selling easier for different business models. There are apps for print on demand and subscription businesses, for example, that make it easier to run on Shopify compared to other platforms.

    3. Look for safe and reliable checkout and payment gateways

    Checkout experience is a core component to determine which is the best ecommerce platform for your business. You need a protected and dependable way to accept payments, while ensuring the process is quick and painless for shoppers. ShopPay, for instance, increases checkout speed by 4x. Shopify also offers simple integrations with over 100 payment gateways, so you can offer the most relevant options for your audience, no matter where they are in the world.

    Plus, it’s extra important to instil trust at this stage, so you’ll want to accommodate familiar payment methods like mobile wallets and PayPal. These known platforms can make customers more comfortable providing payment information and make their checkout process easier at the same time.

    4. Consider your future business goals

    While your business might have humble beginnings, you likely have a vision for the future. These goals are important to think about even if you don’t plan to become a global brand.

    You might also want to add physical retail to your business at some point. Ecommerce platforms that have limitations to integrate POS can cause a cumbersome experience. You risk having inaccurate inventory data due to disjointed online and in-person systems. With a platform like Shopify, everything is tracked and synced in a single place with the following advantages:

    • You’ll have accurate inventory and sales data at any time
    • You can be up and running for in-person sales in a matter of minutes
    • You can add services like local delivery and take advantage of the Shopify Fulfilment Network

    Many businesses need additional funding down the line. In fact, as many as two-thirds of entrepreneurs pull from personal savings to fund their business in the early stages. As per our analysis, as many as 23% borrow from friends and family, and 21% use personal loans.

    However, there are other business funding options that pose less risk to personal relationships. Keeping the needs of merchants in mind, many of the best ecommerce platforms have started providing capital assistance to their merchants, such as Shopify Capital that provides lending facilities to small businesses.

    Start selling online with Shopify

    Selling online with your own ecommerce website has never been easier, faster, or more scalable. Shopify offers features and functions that ecommerce businesses need the most. It offers flexibility to adapt to different strategies and thereby sharpen the business's competitive edge.

    The Shopify platform lets you sell wherever your customers are—online, in-person, and everywhere in-between.

    Illustration by Rachel Tunstall


     

    Frequently asked questions about ecommerce platforms in India

    Why is ecommerce important in today’s world?

    Ecommerce offers a whole new range of marketing opportunities to generate sales. E-stores have gained extreme popularity in the past decade. A well-curated e-store can help increase the range of products and even offer round-the-clock support services to customers.

    Are there security risks involved with ecommerce sites?

    Owners of ecommerce sites should keep in mind the security features and develop strategies that help make all transactions on their site secure. Hackers can gain access to important information if the data is not encrypted using the state-of-the art security features.

    That is why it makes sense to pay a little extra money to go for the best ecommerce platforms that provide ample security features, rather than save on upfront costs for a substandard platform and end up losing your customer’s money and your reputation.

    How can I promote my ecommerce site?

    Increasing your customer base is the best strategy to promote your business. So, promoting your ecommerce website to customers on every advertisement that you invest in, registering with search engines, and optimising your website for more traffic are methods to promote your ecommerce site.

    Automation is another way of helping merchants pitch to a wider audience. Automation can help in leveraging multichannel marketing strategies like social media marketing, email marketing, SMS marketing to grab customer attention.

    Are there any free ecommerce platforms?

    You cannot get long-term access to any of the best ecommerce platforms for free. You may get a free trial but there are eventually going to be charges that you will have to pay.

    However, there are many open source ecommerce platforms where you don’t have to pay any licensing fee for the ecommerce plan. However, hosting and development can incur high costs ranging from as little as $7 a month to more than $50,000 a month. So, practically there are no free ecommerce platforms.

    Which ecommerce platform is best in terms of ease of use?

    That depends on the needs of your business and your team’s experience working on different platforms. Most ecommerce platforms have a learning curve that your team must have hands-on experience with.

    I have an ecommerce startup business. Should I build a custom-made solution or go for an ecommerce platform?

    Most ecommerce startups go with SaaS ecommerce platforms because it allows you to rent this technology at a lower cost. Custom solutions, on the other hand, require huge investments and also take time to make your ecommerce website market ready.

    How much time will it take to launch my online store through an ecommerce platform?

    It can take a couple of days, a week, or even longer depending on different factors such as:
    • The number of products or services that you intend to add to the store
    • Your team’s ability to launch the store
    • The ecommerce platform that you have chosen

    Which are the top 10 ecommerce websites in India?

    While the best ecommerce platforms vary among businesses based on their industry and requirements, here are the top 10 ecommerce websites in India:
    • IndiaMART
    • Myntra
    • Nykaa
    • Snapdeal
    • BookMyShow
    • BigBasket
    • AJIO
    • PayTM Mall
    • FirstCry
    • ShopClues.com

    Do you want to create your own online store?