Shopify order management and fulfillment
Everything you need to get orders to your customers
An order management and delivery solution that grows with you.
Order management and fulfillment
Streamline order management and fulfillment
Detailed order information that’s easy to see, edit, and assign. Add tags, comments and notes to any order, and use the timeline to accurately track order history and resolve customer issues.
Smart order routingEarly Access
Customize your order routing strategy using different criteria to prioritize and allocate orders to the optimal location, whether you you fulfill from your own locations, use several 3PLs, or both.
View all your orders, from all your sales channels, in one place. Organize orders based on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, and more.
Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability to edit any order before it’s shipped.
Custom saved views
Filter, sort, and select relevant columns for your order index so you only see the information that matters most. Save your preferred order index views so your configurations are ready the next time you access your orders.
Give customers real-time visibility of their order status from checkout to delivery with the order status page. Send order updates to customers automatically with the Shop app, via email or SMS.
Bulk printing and fulfillment
Create, buy, and print multiple shipping labels, packing slips, and custom forms at once. Increase efficiency with bulk actions that allow you to fulfill, request fulfillment, or cancel multiple orders at the same time.
Use Shopify’s Order Printer app to print everything you need to fulfill your order, including custom invoices, labels, receipts, packing slips, and more.
Save time and reduce errors by automating and streamlining fulfillment processes with Shopify Flow, a workflow automation tool.
Create orders and invoices from anywhere that can be emailed to your customers and paid for at their convenience, online or in person.
Shopify Fulfillment Network
Let Shopify take care of fulfillment for you. Our fulfillment centers will professionally pick, pack, and ship your orders across North America, so you can spend more time running your business.
Run your entire subscription business and customer experience from one place, from first click to fulfillment with apps that are built for Shopify.
Order analytics and reports
Use the Orders page to gather real-time insights that help you monitor and improve your store’s performance. Always know how many orders are placed, open, fulfilled, delivered, and returned.
Easy, accurate, and real-time inventory control
Accurately track and manage on hand, available, committed, unavailable, and incoming stock quantities from all your sales channels and locations in one place.
Efficiently allocate inventory across warehouses, fulfillment centers, and stores, so that your products are always where they need to be, when they need to be there.
Make informed decisions about which products to stock, reorder, and eliminate with a grading system that ranks products and variants based on sales performance.
Move inventory between warehouses and sales locations, so your fulfillment capabilities can scale with your business.
Bulk inventory editor
Edit, customize, and manage multiple products across your fulfillment locations at once with bulk editing actions.
Take control of your inventory with adjustment reasons, enabling you to assign and accurately track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to get better insights and manage non-sellable items.
Inventory management apps
Use the app store to find inventory management apps that extend your inventory capabilities including purchase ordering, demand forecasting, low stock alerts, and more.
Keep track of inventory quantities, so you never miss a sale. Understand the value of your inventory, so you can optimize expenses over time.
Shopify mobile app
Get hands on with your inventory. Use the built in scanner to track and count quantities, receive transfers from suppliers and locations, and manage your inventory from wherever your business takes you.
Shipping & delivery
Ship faster and save money with our shipping solution
Choose the shipping strategy, model, and pricing that works for your business and easily integrate it with Shopify Shipping or with your existing provider directly in Shopify.
Shopify Shipping offers pre-negotiated rates and built-in integrations with trusted local and international carriers such as UPS, USPS, DHL Express, Canada Post, and more.
Use Shopify Shipping to purchase and print up to 50 labels in bulk and work more efficiently.
Get $200 embedded insurance against damage, loss, and theft with each eligible label bought through Shopify Shipping.
Shipping label automations
Streamline your order management workflows with shipping label automations that help you get orders out the door faster.
Work more efficiently with shipping presets. Apply a set of saved attributes to multiple orders at once, so you can save time and effort when buying shipping labels.
Fulfill orders more quickly by saving packaging preferences for each carrier and purchasing and printing shipping labels with Shopify Shipping.
Local delivery and pickup
Reduce shipping costs by letting local customers choose local delivery or in-store pickup at checkout.
Returns & refunds
Create a seamless returns and refunds experience
Customer self-serve returnsNew
Make the returns process an easy one by allowing customers the ability to initiate returns. You’ll also have visibility into incoming returned products, helping you make more informed inventory decisions.
Make returns simple for you and your customers. Easily create returns, track shipping, restock inventory and send automated customer notifications.
Get discounted rates on USPS return labels to send to customers through email or included in their orders before they ship out.
Issue partial or full refunds on canceled or returned orders.
Keep track of the status of returns and see in progress and completed returns directly in the Orders tab.
Use reports to understand which products sell best and which get returned most often. Easily visualize and address the issues that lead to higher return rates.
Create a return policy that increases customer confidence and conversion. By displaying your policy on product pages, you can limit unnecessary returns and refunds.