Plus partner

Process

Accepting new clients

5.0

(69)

|

Partner since September 2012

Process

Social links

Primary location

Redfern, Australia

Languages

English

About

Business description

We’re experience-first commerce consultants & believe commerce should be anything but boring. We transform transactions into meaningful engagements, redefining your brand’s story through innovative development & design. We deliver experiences that accelerate growth.

Other services

Analytics and tracking, Business strategy guidance, Conversion rate optimization, Custom apps and integrations, Email marketing, Logo and visual branding

Industries

Business to business (B2B), Clothing and fashion, Food and drink, Health and beauty

Featured work

Rollie

Award winning Shopify Plus rebuild, leading the way in terms of design and UX. We worked with the Rollie team in creating a highly curated and strategic design that conveyed their brand. The animatics captivate the user to be immersed into the creative, innovative and fun world that is Rollie.
View featured work

StrangeLove

Shopify build for Australia's leading premium mixer beverage company StrangeLove.

We LOVE the rainbow tasting notes grid on the product page, their recipe specific blog and their hover videos are next level!

Since launching the site their conversions are up an incredible 36% and online revenue is up 48% compared to the previous period!
View featured work

Snuggle Hunny

First-class redesign & Shopify migration for the snuggliest baby brand featuring a dedicated B2B store.
View featured work

CocoFloss

Vibrant & fresh custom design for a US-based oral care brand. 
View featured work

Cygnett

Radical brand transformation for Australia's leading tech peripherals retailer. 
View featured work

Frank Green

Strategy, redesign & custom build for iconic sustainability brand on Shopify Plus. 
View featured work

Rating5.0(69)

Overall rating summary

Ratings based on  and 

  1. (66)
  2. (3)
  3. (0)
  4. (0)
  5. (0)

Reviews

Mighty Purse AUS

Quality of work

5

Communication

5
Working with the team at Process on developing our Shopify website, has been a great experience for us. Andy and Jess have been knowledgable, reassuring, professional and committed, always willing to go the extra mile. I am someone who doesn’t have all the tech skills and understanding for website development, Jess made me feel comfortable to ask any questions, regardless of how silly they...

Service reviewed: Store build or redesign

Earjobs

Quality of work

5

Communication

5
Process Creative live and breath design and as far as I'm concerned are the country's leading agency when it comes to Shopify and Shopify Plus. Within an hour of meeting Andy, Jess and the team I knew these were people I wanted to work with. Their energy and insight was unlike anything I'd encountered before. True to form the website they delivered to us is exceptional. Beyond simply designing us ...

Service reviewed: Logo and visual branding

ZitSticka

Quality of work

5

Communication

5
Working with the Process team has been an absolute pleasure from start to finish. Not only did they deliver top notch account/project management, they developed a world class site that was exactly how we envisioned it. Their attention to detail and expert recommendations allowed us to evolve the website during the development process, resulting in a highly optimized site once completed. Their dev...

Service reviewed: Store build or redesign

Barney Cools

Quality of work

5

Communication

5
Process have been great to deal with throughout the project - creating multiple geo-located Shopify Stores. Jess went above and beyond to make sure everything ran smoothly and the whole team was very knowledgable and easy to deal with.

Service reviewed: Theme customization

Cocksox®

Quality of work

5

Communication

5
Cocksox approached the team at Process Creative with the task of updating our e-commerce store and refreshing our branding across the site. We have been hosting our online store on Shopify for over four years. While this has been a successful period for us, we had developed a number of specific requirements for the new theme, particularly in regards to the user experience on mobile and tablet devi...

Service reviewed: Store migration

The Wanderers Travel Co.

Quality of work

5

Communication

5
It has being amazing to work with Process! 

Since day one Andy and Jess have proved themselves to operate with a high level of professionalism and efficiency! It’s such a pleasure to deal with Jess on a daily basis as she is simply great in assisting us in our less skilled areas. They really understand the spirit of our business which is crucial to create a bond with our team!

Service reviewed: Business strategy guidance

Tropeaka

Quality of work

5

Communication

5
Process are a friendly bunch that you can trust and rely on to perform. They're the first ones we've worked with that know their stuff and actually care to see you succeed. Not all Australian devs are created equal, and Process have shown they're top of pack.

Service reviewed: Product and collection setup

State of Escape

Quality of work

5

Communication

5
Andy and the team at Process Creative have been amazing bringing our new custom Shopify website to life. We were very specific with the brief and the design aesthetic was paramount to us. Andy not only has the technical nous but the design skills to build beautiful ecomm sites which is a rarity. In addition they are great problem solvers and will always come back with solutions rather than proble...

Service reviewed: Store build or redesign

Shopify merchant

Quality of work

5

Communication

5
I was in a real jam and trying to fix an issue I had with my Shopify Store. Andy was good enough to resolve the issue with me over the phone, there and then. I cannot thank him enough - excellent service!! Thank you.

Service reviewed: Store settings configuration

Botany Road

Quality of work

5

Communication

5
First off, Andy and Jess at Process are great. We had an excellent initial meeting where they brought both very useful technical and creative ideas to the table I hadn’t considered. Great listeners and communicators. Very attentive and on the ball during our build phase. I look forward to a further collaborative relationship through the journey of our business!

Service reviewed: Store build or redesign