Re:amaze is a customer communications and engagement platform designed for eCommerce merchants. Trusted by over 5,000+ brands worldwide, Re:amaze helps businesses solve support, sales, and engagement problems by unifying communication channels and automating customer-facing experiences and back-office tasks.
Our Shopify Plus integration gives merchants and their business units access to actionable customer data and insights such as orders, refunds, draft orders, and much more.
"The difference between what we had before Re:amaze and now has been incredible. Re:amaze has reinvented our customer service model, and in amazing ways!"Jeff Newman, Co-Founder and VP of MarketingBuiltBar
"While we have only used Re:amaze for a few months, we have already seen an improvement in automation and efficiency! The chatbot was easy to customize, and we did not need the help of a developer to deploy on our website."Jennifer Dingle, Head of Digital Operations and Customer CareKabrita
"We love Re:amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us. With Re:amaze everything happens in one clean easy to use interface. We also love that we can serve up our FAQ right in the chat window."Luke Davies, Co-FounderTina Davies
The Customer Service Handbook
We have a chance to make a strong connection with customers who we talk to actively. And that's what counts. We prioritize customer interactions and integrate it with our product roadmap. Having really great conversations will be valuable enough to ensure a customer stays with you.
Set Your eCommerce Website Apart
2020 was a year of explosive growth for eCommerce businesses. Business owners that didn’t have eCommerce stores scrambled to quickly set up an online store. Those that already did had to ensure they could keep up with shipping demands, customer service inquiries, and try to improve their website.
Adopting Conversational Commerce
The ultimate goal of conversational commerce is to meet the demands of the customer and allow them to purchase (with intelligent assistance) more easily through a variety of channels. These messaging apps and bots can also help answer questions, search through inventory, check order status, and more