Order management and delivery

Fulfill orders faster from the platform you trust

From order received to post-purchase —do it all with Shopify’s built-in capabilities.

The image shows a diagram illustrating the process of ordering and shipping items. It starts with a cloud, which represents the digital world, and has arrows pointing to a sequence of events that tell the end-to-end flow of managing orders, fulfilling, shipping and managing returns. There's a box with a vase coming out of it, representing the purchased product, indicating that the items are fulfilled and shipped with Shopify after being ordered online. Overall, the diagram provides a visual representation of the online shopping and shipping journey from the digital world to the physical world.
Fulfill your orders 

Streamlined order fulfillment, no matter where you sell.

Manage your inventory 

Easy, accurate, seamless and real-time inventory control.

Process your returns 

Make the returns experience seamless for customers.

How businesses like yours manage, fulfill, and deliver orders with Shopify

There’s no need for countless sheets and systems. You can fulfill every order from your admin with Shopify’s built-in capabilities.

Efficiently manage and ship orders

Manage orders from your online store and sales channels like Instagram, Google, and Amazon, and ship products locally and internationally.

Keep tabs on your inventory

Track, manage, and replenish inventory from across all your locations and channels from one spot.

Create a great post-purchase experience

Win customers with real-time tracking, flexible return policies, and self-serve returns.

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 Streamline and speed up fulfillment

With powerful automations and a customizable orders dashboard, Shopify makes fulfilling orders quicker and more cost effective.

Smart order routing

Whether you're shipping from a few warehouses nearby or dozens around the globe, smart order routing prioritizes the optimal location to help you fulfill orders more efficiently.

End-to-end automation

From flagging high-risk orders to drafting shipping labels, Shopify Flow helps you cut out time-consuming tasks with automated custom workflows.

Customized order management

Organize orders from any sales channel by customizing columns, filters, sorting, and searching. Save these custom views to fulfill orders faster.

Inventory management

Say goodbye to over and underselling

Increase profitability by optimizing your inventory with real-time syncing across locations and channels. Know what products are in transit from suppliers, what’s in stock, and what’s running low.

The image features a cell phone screen displaying an inventory management system, with a pair of sneakers beside it. The shoes are located near the bottom and above them there is a display bar of inventory quantities visible, including "unavailable", "committed", "available", and "on hand" quantities, possibly indicating there's 11 inventory quantities for the shoes on hand.


Keep customers coming back

From package tracking to seamless returns, we’re not sure who will love the post-purchase experience more—you or your customers.

Self-serve returns

Increase brand trust and repeat purchases by letting customers initiate returns. Get visibility into incoming returned products to help inform inventory decisions.

Retain more revenue with exchanges

Create and track product exchanges across your full catalog without leaving Shopify to retain revenue and streamline returns management.

Built-in marketing tools

Set up upsell and winback email automation in just a few minutes to boost sales and customer engagement.

All features

Order management and fulfillment

Order management

Manage orders with Filter, sort, search, tag and add notes. Keep track of delivery status, making it easy to follow up on failed or delayed deliveries.

Smart order routing

Use different criteria to prioritize and allocate orders to the optimal location with order routing, whether you fulfill from your own locations, use a 3PL, or both.

Order index

View all your orders in one place. Organize orders based on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, product SKUs, and more.

Fulfillment automations

Save time and reduce errors by automating and streamlining fulfillment processes with Shopify Flow, a workflow automation tool.

Bulk fulfillment

Use bulk actions to fulfill, request fulfillment, or cancel multiple orders at the same time.

Custom saved views

Filter, sort, and select relevant columns for your order index so it’s custom to your business. Save your preferred views so they’re ready the next time you access your orders.

Order editing

Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability to edit any order before it’s shipped.

Draft orders

Create orders and invoices from anywhere that can be emailed to your customers and paid for online or in person.

Manage subscriptions

Run your entire subscription business with apps that are built for Shopify.

Order analytics

Use the Orders page to gather real-time insights. Always know how many orders are placed, open, fulfilled, delivered, and returned.

Order notifications

Give customers real-time visibility of their orders. Send order updates to customers automatically with the Shop app or via email with branded order notification emails.

Split and merge

Use split and merge to fulfill partial orders, fulfill items across multiple locations, and break large orders into multiple shipments.

Marketplace Connect

Connect, manage, and fulfill orders effortlessly across Amazon, Walmart, eBay, and Etsy. Expand your reach and boost sales with a single app that synchronizes listings, orders, inventory, and performance metrics.

Inventory management

Inventory tracking

Accurately track and manage on hand, available, committed, unavailable, and incoming stock quantities in one place.

Multi-location inventory

Efficiently allocate inventory across up to 1000 warehouses, fulfillment centers, and stores.

Purchase orders

Track incoming inventory, get insight into your spending, and make better ordering decisions by creating purchase orders for your suppliers.


Move inventory between warehouses and sales locations.

Inventory automations

Use Shopify Flow to automate inventory management tasks. Hide products on your site when they’re out of stock, get notified when inventory is low, and more.

Bulk inventory editor

Edit, customize, and manage inventory for multiple products across fulfillment locations at once with bulk editing actions.

Adjustment reasons

Assign adjustment reasons to track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to identify non-sellable items.

Inventory reports

Report on inventory quantities and understand the value of your inventory.

Shopify app

Use the built in scanner to track and count quantities, receive transfers from suppliers and locations, and manage your inventory on your mobile device.

Unavailable inventory

Easily mark inventory as unavailable for sale and categorize it as Damaged, undergoing Quality Control, held as Safety Stock, or for other specified reasons.

Returns and refunds

Customer self-serve returns

Let customers initiate returns from your online store and get visibility into incoming returned products.

Return rules

Set up a custom return window, restocking fees, and product-based and final-sale exceptions with return rules to avoid ineligible returns.

Return policy

Create a flexible return policy and display it clearly on your checkout footer to limit unnecessary returns and refunds.

Return management

Easily create returns, track shipping, restock inventory, manage return fees, and send automated customer notifications.


Create, track, and manage exchanges for any order in Shopify across your full product catalog.


Issue partial or full refunds on canceled or returned orders.

Return status

Keep track of the status of returns and see in progress and completed returns directly in the Orders tab.

Return reports

Use reports to understand which products sell best and which get returned most often.

Sell more products with these additional tools

Explore other Shopify solutions to scale your business.

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Analytics and reporting

Scale your business faster with built-in analytics and reporting.

The image features a creative arrangement of various icons and symbols, including a box, truck, and a shipping label. These elements are combined to form a unique and interesting mosaic-like display. The truck is positioned towards the left side of the image, and the shipping box, which appears to be the largest element in the composition, covers most of the image. The design showcases an imaginative and unconventional use of everyday objects, creating a visually engaging scene.

B2B on Shopify

Sell wholesale and DTC from a single platform, or even a single store.

Start selling with Shopify today

Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business.