Make product returns easy for you and your customers
A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy.
Input your details into the refund policy generator below and we'll email you a free, custom policy for your company.
These sample templates are not legal advice and by using them you agree to .
What is a refund policy?
A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. That said, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Most often, you can find a refund policy online on a company website and on a purchase receipt.
Why do online stores need a refund policy?
What should be included in a refund policy?
How does the refund policy generator work?
Shopify’s free policy generator tool was developed and reviewed by legal experts. The tool itself is easy to use, to get started:
How much does it cost to use the refund generator?
The policy generator is a free tool Shopify offers to businesses. That means there is no cost to use it. There are several other free policy generators available to use from Shopify: