Shopify is the leading multi-channel commerce platform that powers millions of online stores around the world. Many of these stores use Shopify Payments to accept credit card payments for their orders.

Shopify charges subscription fees for providing these services. To learn more about Shopify bills, refer to our Help Center document: Understanding your Shopify Bill.

Shopify billing charges show up on bank statements as SHOPIFY* 123456789 and the nine digit bill number is different for each bill. For more information on Shopify charges, refer to our Help Center document: Charges.

If the information above doesn't sound familiar, you may want to ask around the office or people close to you. Chances are that someone else around you or a co-worker at your company signed up for Shopify.

Every time Shopify bills you, we send a detailed bill to the email address you (or your co-worker) provided when signing up for Shopify. To view your bills, you can log into your Shopify account, click the "Settings" tab on the left hand sidebar and then head to the "Billing" section. Here you’ll see a list of all the bills we’ve sent. Within each bill, you can see the 9 digit bill number that corresponds to the charge on your bank statement. You can also download PDF versions of the bills for safe-keeping.

It can still be a Shopify billing charge. Some banks don’t show full billing numbers on your credit card statement. Go to your bank to confirm the billing number you want to identify. It might also be a purchase from a Shopify-powered store. If the charge is displayed as SP store name on your statement, check your receipts for your recent purchases and contact the store.

You may have more than one store. To check, use the Forgot your Store? tool to receive an email with a list of the stores attached to your email address.

If you don’t have additional stores and still need help, you can contact us for assistance.

You can deactivate your store account from within your Shopify admin. For more information on how to deactivate your account, refer to our Help Center document: Pausing or deactivating your store. Once you’ve canceled you won’t be charged again, but you are responsible for all previously incurred charges.

Charges are non-refundable, but once you cancel you will never be charged again. We don’t have long-term contracts, lock-in, signup or termination fees. Just pay as you go and cancel when you’re done.

You can contact us and we’ll get back to you as quickly as we can.