Digital Services Act

Designated Points of Contact

Shopify's Designated Single Point of Contact for users (i.e. Article 12 of the DSA) is accessible through our Help Center Assistant, which is available at https://help.shopify.com. Please note, if you would like to notify Shopify of the presence of specific items of information that you consider to be illegal content, please use the "Report an Issue" form at https://shopify.com/legal/report-an-issue.

Shopify's Single Designated Point of Contact for Inquiries under Article 11 of the DSA is consumerprotection@shopify.com. This email address is reserved for government authorities authorized to act pursuant to Art. 9 of the Digital Services Act. If you are not an authorized government authority, please use our "Report an Issue" form at https://shopify.com/legal/report-an-issue. Additionally, if you are looking to submit a legal request for information to Shopify, please visit our Guidelines for Legal Requests for Information.

Information on Active Monthly Users for purposes of the Digital Services Act

The Digital Services Act (DSA) creates new obligations for certain digital service providers within the European Union (EU). Among these obligations, Article 24(2) of the DSA requires providers of 'online platforms' and 'online search engines' to publish 'information on the average monthly active recipients of the services' in the EU. This information is used to determine whether an online platform is a 'very large online platform' (VLOP), meaning it reaches an average of at least 45 million users per month in the EU.

To the extent that any of Shopify's offerings may be considered 'online platforms' under the DSA, we concluded that during the period January 1, 2024 to December 31, 2024, the average number of monthly active recipients of those services in the EU was well below the 45 million user threshold for being designated as VLOPs.

We will continue to monitor the number of average monthly active recipients of any potentially relevant services in the EU, and publish updated information in accordance with Article 24(2) of the DSA.