Shopify supports the sale of products to help combat the spread of COVID‑19 during this unprecedented global health crisis.
While we are committed to helping communities get what they need at this critical time, any COVID‑19 related products sold through Shopify’s platform must comply with our Terms of Service, including our Acceptable Use Policy and these Rules of Engagement. Violation of these Rules of Engagement may result in the removal of products from your store or the suspension or termination of your account.
This page may change as the pandemic situation evolves, so please check back from time to time to ensure your products remain in compliance.
Rules of Engagement
Price Gouging: You must not charge excessive prices or engage in deceptive pricing practices for necessary COVID‑19 related products (for example, for the resale of medical grade masks, toilet paper, hand sanitizer).
Claims: Any medical, scientific or other claims must be true and supported by documented evidence. Products claiming to prevent, treat or cure COVID‑19 will be removed from the Shopify platform.
Compliance with laws: You must comply with all applicable laws and other regulatory requirements relating to the sale of COVID‑19 related products, both in your jurisdiction and in the jurisdiction of your customers.
Appropriate licensing or permissions: You must obtain all applicable licenses or permissions for the products you sell. This includes all applicable licenses, approvals, or authorizations for the sale of medical or health-related products.
Selling regulated products: Prior notice and/or approval by Shopify is required for the sale of regulated products on our platform. In some cases (for example, selling government-approved test kits), we may require that you provide information or documentation in order to verify that you have complied with these Rules of Engagement and sign an additional agreement. Please contact us at firstname.lastname@example.org.
Non-Delivery: Buyers should receive any COVID-19 related products they purchase from your store.
Last updated: May 9, 2020
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