On the Shopify blog we discuss a lot of different ways to increase sales. Whether it's Facebook ads, Google Adwords, email marketing, guest blogging or product reviews, there are a lot of different methods to market your store and products. However, marketing only represents half of the equation. The second half, and arguably the most important, is tracking your efforts. Without proper tracking and analysis, you'll always just be guessing the true success of your campaigns.
In this post, we're going to look at how to track your campaigns in Google Analytics so you'll know what's working, what isn't, and how to make the most of your time and marketing budget.
Read on to find out how.
Tracking Campaigns in Google Analytics
Before you continue, you'll need to have Google Analytics set up and connected to your store. To learn more about setting up Google Analytics for your ecommerce store, click here.
Let's say you have several bloggers lined up to post sponsored reviews for your product launch. How could you track each of the campaigns to see which one was most effective, as well as which one was least effective? This is important information that can help you decide if you should pay for further sponsored posts in the future. This is where link tracking, also known as UTM Parameters comes into play.
What Are UTM Parameters?
So what exactly are UTM Parameters? UTM is an acronym for Urchin Tracking Module and is the format Google uses to track URL's. The name Urchin itself comes from Google's early days (2004) when they acquired the company Urchin, which was later turned into Google Analytics.
UTM Parameters are simply small pieces of information that can be added to the end of any URL that gives Google more information about that particular link.
You've likely seen them before. A link with a simple UTM Parameter might look something like this:
The part after the question mark is a UTM Parameter. When someone clicks on that link, Google Analytics for that particular website will read and record that parameter information.
The UTM Parameters
There are five UTM parameters that can be used for tracking various pieces of information in Google Analytics, three are required and two that are optional. Let's look at each one to understand more:
- Campaign Source (utm_source) – This is generally used to describe the website or main source in which the link will be placed. For example, for example the name of the website displaying your ads or if you're using the link in an email newsletter, you may use "newsletter".
- Campaign Medium (utm_medium) – Medium is used to describe the marketing activity. For example, you may want to call this "ppc" if you're using this for a pay-per-click campaign or "review" if you're using the link to track traffic from a product review on a blogger's site.
- Campaign Name (utm_campaign) – Campaign refers to the overall campaign you're running. For example, it could refer to a product launch, a summer campaign or a particular sale.
- Campaign Term (utm_term) – Campaign Term is used for tracking particular keywords if you're running an Adwords campaign.
- Campaign Content (utm_content) – This parameter is helpful if you're split testing ads. In this case you could track each ad to see which was most effective for driving traffic.
Building Your Own Trackable URL'sAll you have to do to track campaigns automatically is use Google’s Campaign URL Builder tool to create a trackable URL. This tool makes it really easy to build your URL's with all the relevant information. All you have to do is enter the URL you want to track, along with the parameters to track.
Once you click submit, Google will give you your trackable URL. It will look something like this:
Once you have the URL, you can copy it and use it for your marketing campaigns to begin tracking.
Best Practices Creating Trackable URL's
Since the reports for the links are your own, there's really no wrong way to create your tracked URL's, however, there are are few suggestions that will help:
- Consider a standard naming convention upfront. Because each URL's will have multiple parameters, things can get messy and difficult to read later unless you adopt a similar style upfront for naming everything.
- Keep in mind that anyone clicking on the link will be able to see the parameters names so don't write anything you wouldn't want your customers to see.
- Parameters should all be written in lowercase letters.
- Because the URL's tend to be long, you can always consider using a link shortener service like bit.ly to make them shorter.
- Only create parameters that are necessary.
Viewing Your Campaign Reports
The URL's you create will automatically be tracked by Google Analytics as they're clicked on throughout the web. Google (and other analytics software) will record all the parameters from each link and present it to you in a handy report.
Keep in mind that sometimes it can take up to 24 hours for Google to receive and record data, so if you don't see clicks showing up right away, just be patient.
To view the information on how your campaigns are preforming, login to your Google Analytics account and on the left hand menu, click on Acquisition reports:
Then click on Campaigns:
In this report, you'll have a list of all of the campaigns you've tracked. You can click on each campaign to view more information on traffic as well as information on any sales resulting from each campaign, provided you have ecommerce tracking turned on in Google Analytics.
As with any traffic source, you can view the metrics most important to you including sales, goals, bounce rate, page views etc., to determine which elements are the most effective for your campaigns.
Note: Campaigns will only show up in your Google Analytics Campaign reports if the links are clicked on.
When Should You Use UTM Parameters?
UTM Parameters are an easy way to track performance of a wide variety of online marketing initiatives. Some marketing activities you may want to track include:
- Guest Blog Posts - You keep hearing that content is king and that you should be guest blogging on other websites within your niche. But how effective are your guest blog posts? Try using a trackable URL in your next guest blog post to find out exactly how much traffic and sales your posts are driving.
- Social - You spend countless hours building your Facebook fan page and Twitter account, but how many people are clicking on the link in your profile to check out your store? Furthermore, are those people buying from you? A trackable link in your social profiles can help you uncover the true return-on-investment of all your hard work.
- Email - It takes time to come up with great campaigns and crafting the perfect email to send out to your customers. Advanced email marketing programs can help you track sales from your emails but using a trackable URL in your emails is a quick and easy way to know which emails are working and which aren't.
- Features - One of the best ways to get lots of traffic and sales is by getting featured by bloggers, Instagrammers, media publications and YouTubers with a large following. Make sure to give them a trackable URL to discover exactly who drives the most qualified traffic to your store.
- Banner Ads - Using a trackable URL for banner ads will not only help you understand the effectiveness of your campaign but also will allow you to easily track the success of each variation of banner to see which one performs the best.
Besides the above examples, you can really use link tracking anywhere you can share a link and want to know more about who's clicking on it.
When In Doubt, Track Everything
If you're unsure where to start, begin with tracking something small, like a Facebook post. As you learn more about tracking URL's you'll eventually want to track everything. Remember, the more you track, the more information you have to understand on what's working, allowing you to put more time and energy into maximizing those campaigns, while minimizing the time and energy you put towards ineffective campaigns.