Privacy for Shopify Visitors

For people who visit Shopify’s websites or contact Shopify support


If you visit one of Shopify’s websites or contact Shopify support, we generally use your personal information to provide you with the specific service you are using. Additionally, please review our overall privacy policy that applies to everyone whose information we process.

What information we collect about you and why

We collect the following personal information about you when you visit one of our websites or contact Shopify support. We process your personal data in order to perform our contract with you or because it is in our legitimate interests to maintain our business relationship, prevent risk and fraud, provide effective services to you, improve our products and services, and to be responsive to you. In some cases, we only process your personal information with your consent.

What we collect How we use it
Information about you that you provide us about yourself, like your name, address, email address, and phone number.
  • To provide you use of, and to improve, the app or service you are trying to use (e.g., to confirm your identity, to contact you about issues with the platform, to invoice you)
  • To verify that we are speaking with you
  • To advertise and market products or features to you
  • To comply with legal requirements
Payment information you provide us, such as your payment card number or bank account number.
  • To enable you to make a payment
Information about how you access and use Shopify apps, websites, and other services, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our apps and sites, including search terms you may enter. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookie Policy.
  • To provide you use of, and to improve, our websites and related services (e.g., identifying ways to make our platform easier to use or navigate)
  • To personalize your experience using our websites (e.g., by changing the layout of our webpages)
  • To advertise and market products or features to you
  • To provide app developers aggregated analytics relating to their app listing on Shopify’s App Store
Copies of your government-issued identification.
  • To verify that we are speaking with you if you contact us
  • To comply with other legal requirements

When and why we share your information with others

We share your personal information with companies who help us provide you with our services. We also share your personal information with others:

  • to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract (like our Terms of Service) or our policies (like our Acceptable Use Policy)

  • to help us conduct marketing and advertising

  • to comply with legal requirements, or to respond to court orders or other similar government demands (for more information, please read our Government Access Policy)

  • in connection with an asset sale or purchase, a share sale, purchase or merger, bankruptcy, or other business transaction or re-organisation, we will share your personal data with a prospective buyer, seller, new owner, or other relevant third party as necessary while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets

Your rights over your information

Please submit a data subject request through our online portal if you would like to access or request that we delete your personal information. Please keep in mind that after we anonymize your information, we will continue to use non-identifiable information to improve our services. Please note that some data subject rights only apply in certain circumstances, and all of these rights may be limited by law.